SmartDeploySupport

Greg, When you create your boot media with the Media Wizard, there will be an Optional Components page. There you could browse to a folder containing all your optional files and complete the wizard. This folder will be in the %SmartDeploy_Media%\z\Tooldirectory\ location of your boot media. While in the boot environment you can access the optional files by using the %SmartDeploy_Media% variable which is set on boot to reflect the drive letter of the device used to boot the machine. Thanks, SmartDeploy Support

Hello, To boot to SmartPE and be able to browse to a USB drive, or map a network share, you may need Mac USB/Network Windows PE drivers included in your platform pack, which we do not support. Thanks, SmartDeploy Support

All customers can request a platform pack to be created. Please review our support page here: www.smartdeploy.com/supportnew/overview It lists what packs would be covered depending on which support tier you decide to purchase. Thanks, SmartDeploy Support

Hello, Can you e-mail support@smartdeploy.com regarding this issue? We can send you a script to run on your machine. That script output will help us investigate this issue further. Thanks, SmartDeploy Support.

You should be able to unless you're mapping to a share/connecting to a domain with different credentials you made the answer file with. Thanks, SmartDeploy Support

You should be able to map a network share. The 1231 error indicates "The network location cannot be reached" Can you access the share from your host machine? If you can, you may need the change the network settings on your virtual reference machine. Perhaps to NAT or bridged. Thanks, SmartDeploy Support

Hello, You can create an answer file that will have all your desired settings and mappings so you don't have to input or map to a WIM with every deployment. To do so, please perform the following: - Boot to your boot media - Select "Deploy an Image" - Proceed through the Deploy Wizard choosing all desired options, mapping the drive, etc until you reach the Summary page - Click the Export button and choose the type of deployment you want. Unattended or attended. - Open the Media Wizard - Proceed through the Media Wizard until you reach the Optional Components page - You'll see a browse button to browse to an answer file. Click browse and browse to the above answer file you exported and complete the wizard - Boot to newly created media - If you chose unattended you will see a 1min countdown before your deployment starts. If you chose an attended deployment you will see all the options already populated with the settings you chose previously when you proceed through the Deploy Wizard Thanks, SmartDeploy Support

To successfully capture a Hyper-V virtual reference machine, please boot your virtual reference machine to the SmartPE environment and select the capture option and proceed through the capture wizard. Thanks, SmartDeploy Support

We ask trial users to use the existing platform packs we have on our site. If you decide to become a customer, you can submit a platform pack request and we will create a pack for you. Thanks, SmartDeploy Support

Hello, If you create your boot media via the media wizard, with the single HP Folio 13 platform pack (instead of combined with others), can you see your USB drive? Thanks, SmartDeploy Support

No, please just remove the USB 3.0 from the Windows PE nodes.

Can you post your tasks command that you're using?

What other packs do you have imported in your default.ppk? If you delete all the USB 3.0 nodes from your Windows PE sections of your packs, and recreate your boot media are you able to see your SmartDeploy USB drive? Thanks, SmartDeploy Support

Do you have the latest version of SmartDeploy 1.1.2010? If not, please upgrade, then re-create your boot media and let us know if this fixes the issue. We worked on our driver priority in this release.

Hi Jack, You could create a pre-image task to run a diskpart script to delete the partitions and then perform a wipe and load deployment. Thanks, SmartDeploy Support

Hi John, Can you please create your boot media with the single E6540 platform pack and let us know if you can see your USB drive? Thanks, SmartDeploy Support

We should have a release that supports deploying Windows 8.1 by the end of this month. Thanks and we appreciate your patience, SmartDeploy Support

Hi Jack, Do the partition sizes on your image match the size of the target machine? Thanks, SmartDeploy Support

Turas, Have you tried the above commands? Did that work for you? Thanks, SmartDeploy Support

If you create boot media with just the single E6430 pack, (Not combined), does that fix the issue? Thanks, SmartDeploy Support

Hi Paul, We are looking into having PE 4.0 support sometime late summer, although we don't have an exact ETA or any details just yet. Thanks, SmartDeploy Support

Hello, This is not a normal behavior. If you could send us your deploy.log from your C:\Windows\Debug folder, we can take a look and see what may be happening. Please send the log to support@smartdeploy.com

Hi James, Currently SmartDeploy does not support deploying Windows 8.1. We are working on the next release that will support deploying Windows 8.1 and hope to have it released this month. We appreciate your patience. Thanks, SmartDeploy Support

Hello, There is a requirement that SmartDeploy be installed to a physical machine. There are a number of reasons for this. The main reason is that the software is reliant on virtualization for creating the reference machine. This is generally done via a desktop virtualization product for simplicity, and virtualization inside virtualization doesn't work out that well. Additionally, the media wizard allows you to create USB and CD media, which when virtualized doesn't always work out. However, if for some reason you must install SmartDeploy onto a virtual machine, you can open the .vmx of your virtual machine and add the following: SMBIOS.reflectHost = True Please note, installing SmartDeploy on a virtual machine is not supported

Hi John, When you are manually inputting the data into the deploy wizard are you enabling the local administrator account? It looks as though your answer file is not enabling the administrator account? Is your answer file pointing to the same image you're browsing too when you map manually? SmartDeploy's answer file does not affect which logins are present or not. Thanks, SmartDeploy Support