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  1. Earlier
  2. No problem, glad to hear it. Glenn SmartDeploy Support
  3. Looks like that was the case. Rebuilt from a 21H1 ISO and it seems good. Thanks very much. Rick
  4. Hi R, We do not recommend installing feature updates/in-place upgrades on your reference VM, and that may well be the cause of the issue. If you wish to deploy Windows 10 21H1, you'll want to download the latest ISO from the Microsoft Volume License Servicing Center (VLSC) or some other official source, and build a new reference VM using that ISO. Then retry capture and deployment. Windows should generally activate on its own within a couple of days without any intervention required, assuming that a valid product key was provided (either via the Answer File or when you captured the image). It's unclear exactly what is happening when you activate the licensing troubleshooter, but you can try just running a normal activation command after deployment, to see whether it throws an error. Open an admin command prompt and run this command: wscript.exe slmgr.vbs /ato Assuming this command works as expected, it can even be added as a Task in the answer file, to occur during First Boot as System, if you wish. But you will want to test it first. If you have any questions or issues, feel free to reach out to support@smartdeploy.com. Glenn SmartDeploy Support
  5. Been using SD for over a year now. A few times over that timeframe I've created new images (barebones Windows) to get up-to-date with Windows updates. Have had no problems deploying any of the builds. Last one was a 20H2 from like April and worked/works fine. I recently used the same ISO from that 20H2 build, built a new VM, got it all updated to 21H1. I rebuilt all the tasks, new answer file ... when I deploy it Windows is not activated when it's finished imaging. If I go in to the right screen and "troubleshoot" the issue, it activates on a digital license. I'm using the same MS key as my 20H2 image (which still works fine). It's a mild extra step, but I'd rather clean it up so it just activates. Any input would be much appreciated.
  6. PPhil01... Good call on missing pre-requisite - successfully installed after addressing missing pre-req. Installing the missing prerequisite solved the problem for me! Pre-Requisites for version 3.0.1020 are: Microsoft ASP.NET Core 3.1.19 - Shared Framework (x64) Checksum (SHA512): 0306a419a1ecc6a6428996f1d5992781cab9712e0e125f376183011fd105d7f5f6fb372860d18c2f3067cc279fd614b115dd0a79598b1d4f30a6a21a279873c2 Microsoft ASP.NET Core 3.1.19 - Shared Framework (x86) Checksum (SHA512): 6cc83329b0653095979adeef58b728bed02f9d3c7be25cea24542fc4a290ce2a332508a03038eb493dc88f3c2bdf4b2236f8e6741df3e2c225d312145bfdcc50 Microsoft Windows Desktop Runtime - 3.1.19 (x64) Checksum (SHA512) 4180d2745cb0433d820e3f58ac2a6881c64083dfd53b20758a33c0d1c85dc48808a210037032608df11b70616ebfe7c7ba7397ae44be88e24c9ca6eb0c8af9c2 Microsoft Windows Desktop Runtime - 3.1.19 (x86) Checksum (SHA512) d0714f41d8ed5d17bc5accf16bbb28994a624466c3cd7bb49249dbaf552e44df4c2392596c76046ab2484f882aa08a58c07f3e92ae3578ea6aa6d571e31cda9d Windows Assessment and Deployment Kit - Windows 10 Checksum (SHA512) bd31bb767f54a0c1e8c89f0fc1dd2107781ef14d0462fe8ffe16fb306fe83f8feb9266c9c0b5066719169bad03050d57cc2687376d73acc986abdbfa284523c5 Windows Assessment and Deployment Kit Windows Preinstallation Environment Add-ons - Windows 10 Checksum (SHA512) 4c69de07806fd450ce7ebb9ec7b566240e22b292b651c1fb87728bccc56456fdc5a46ca91b6cb2df797000927d778d8e367ac5b08bdc75d258a058c1439c9d74 MongoDB 4.2.10 Checksum (SHA256) 73bd155ae0a073acda0c4737b40733f5d84afcfbc985a6e61736076e0ef768a2
  7. Hello, We have seen this issue sometimes - generally, if there is an issue accessing a particular cloud provider due to an API change, we address it in a subsequent SmartDeploy version, so I would suggest that you update to the latest version and recreate your media, and see whether the slow connection persists. I might also suggest that you try one of the other supported cloud providers besides whichever one you're trying - they all generally offer a free tier, so you would be able to see if you're getting better bandwidth on another provider before purchasing. All I can say with certainty is that it's definitely possible to get much faster speeds than that for cloud operations on all of our supported platforms, and it sounds like something may be interfering with your connection - I would suggest checking antivirus and firewall settings, making sure there isn't any sort of bandwidth limit applied to unauthenticated endpoints, etc. If you have any specific questions or want us to take a look at logs, feel free to reach out to support@smartdeploy.com. Glenn SmartDeploy Support
  8. Hi Guys, I'm fairly new to SmartDeploy but have used competitors in the past so I'm familiar with the technology used. My question though is about the speed of the cloud image process, are they typically this slow? My target laptop is barely hitting 500Kbs down at times and most of the time hovers around 30-50Kbs. I know this is not a bandwidth issue but I cant seem to find a reason for the snails pace it takes. I am hoping to move away from how we currently image our machines and really would prefer cloud deployments but if the speed is so low I dont know if I can justify it. Has anyone ran into this before or know what I should look into to find a cause? Like I said, everything works it's just painfully slow. Also I apologize if this questions been asked, I ran a quick search and didnt see anything but I'll remove it if there is one.
  9. Hello, If you want to add more models to your environment and want to deploy to them, you will want the Platform Packs for those models selected when you create the WDS boot media. That will inject drivers needed to complete deployment such as ethernet and storage drivers. Not all Platform Packs have Windows PE drivers, but a lot of the newer models do. https://support.smartdeploy.com/support/solutions/articles/48001198942-when-do-i-need-to-re-create-my-boot-media- If a Platform Pack does not have PE drivers, you can simply place the Platform Pack where the answer file points to. Default is \\SmartDeployHost\C$\SmartDeploy\PlatformPacks Thanks, Devon SmartDeploy Support
  10. I have a general question regarding WDS imaging. When I create the answer files and WDS boot media, it asks for the platform packs location in the answer file which is the C:\SmartDeploy\Platform Packs. However, when I create the WDS boot media, the platform packs appear to load in the .WIM files. Thus, when I am imaging devices via WDS, the imaging process states the platform pack location on the server. What is the purpose of the platform packs loading when creating the WDS .WIM boot media? Also, if I add more platform packs to my SmartDeploy Server, do I need to create another WDS .WIM Boot media file in SmartDeploy to move over to my WDS server? Or, can I just assume that SmartDeploy will grab the appropriate platform packs from the SmartDeploy Server and not bother to great another media file?
  11. If you're doing this in an application pack, your executable will be cmd.exe. You'd put the 'REG DELETE .... " command in the arguments field.
  12. Hello all, I am looking to delete a key from the registry using SmartDeploy. I tried giving SmartDeploy the command to do so but that failed and I have also created a .bat to push to the machine and run but I am having troubles with SmartDeploy running the script. I have used Scripts before with SD but for some reason I am having troubles. I am wondering if someone has done this and could give me an example.
  13. Hash mismatch is usually a bad download, or sometimes less frequently, a result from Filtering or SSL Inspection that's making files 'safe' but in turn changing the hash and triggering our protection from man-in-the-middle attacks. If that deployment started, as in it passed the disk clean portion, you'll have to restart the deployment with USB media. Other devices that are remaining in pending; the client is not processing new messages from the console. Make sure there isn't anything stuck from the any previous deployments (Like C:\WIndows\Temp\SD or C:\Windows\Temp\!sdspk existing) - If so, look in them to see which package was last deployed, kill the task in task manager, and then remove those directories and restart the SD Client service. If it persists, email support so we can collect log files and investigate further.
  14. Create boot media in the Media Wizard with only the platform pack for this particular model selected. That should allow the RAID controlled drive to show up.
  15. I have tried imaging a dell 7080 and have destroyed four USB drives. There is no physical disk available when the smartdeploy image starts.
  16. Hi I'm having trouble deploying to 3 devices, 2 seem to be stuck in pending state and the 1 device that was deploying got to the end and came up with a "hash mismatch" and "Cannot access a closed stream" waiting on the logs from the user. Please advise.
  17. Hi DeJeon, Thanks for reaching out. If both newly reimaged and existing (not recently reimaged) endpoints all stopped checking in at once, there's a possibility that there is a common cause - perhaps some change in your security environment (antivirus or firewall settings). I'm going to go ahead and open a ticket for you, because there are a lot of potential variables to dig into here, and we'll want to see some logs from the affected endpoints. You may expect an email from us shortly. Glenn SmartDeploy Support
  18. Hello All, I recently noticed that a lot of machine in our environment stopped checking into SmartDeploy. So I did some digging in the logs and noticed this error on a few machines 10/22/2021 02:58:35 PM : Error Error getting client access token invalid_grant | ProcessID4Authentication 10/22/2021 02:59:35 PM : Info Initializing Client Service. | MoveNext 10/22/2021 02:59:35 PM : Error Error getting client access token invalid_grant | ProcessID4Authentication 10/22/2021 03:00:35 PM : Info Initializing Client Service. | MoveNext 10/22/2021 03:00:35 PM : Error Error getting client access token invalid_grant | ProcessID4Authentication 10/22/2021 03:01:35 PM : Info Initializing Client Service. | MoveNext 10/22/2021 03:01:35 PM : Error Error getting client access token invalid_grant | ProcessID4Authentication 10/22/2021 03:02:35 PM : Info Initializing Client Service. | MoveNext 10/22/2021 03:02:35 PM : Error Error getting client access token invalid_grant | ProcessID4Authentication 10/22/2021 03:03:35 PM : Info Initializing Client Service. | MoveNext 10/22/2021 03:03:35 PM : Error Error getting client access token invalid_grant | ProcessID4Authentication There was also another error on a newly imaged machines stating 10/22/2021 10:26:28 AM : Error Error getting client access token invalid_username_or_password | ProcessID4Authentication 10/22/2021 10:27:28 AM : Info Initializing Client Service. | MoveNext 10/22/2021 10:27:28 AM : Error Error getting client access token invalid_username_or_password | ProcessID4Authentication 10/22/2021 10:28:28 AM : Info Initializing Client Service. | MoveNext 10/22/2021 10:28:28 AM : Error Error getting client access token invalid_username_or_password | ProcessID4Authentication 10/22/2021 10:29:28 AM : Info Initializing Client Service. | MoveNext 10/22/2021 10:29:28 AM : Error Error getting client access token invalid_username_or_password | ProcessID4Authentication Does anyone know what could be causing this? I checked the account that I use for domain joins and network access and it seems to be working just fine. Could someone please give me some insight on this?
  19. This is and old post, but I wanted to add this. If you accidentally deleted the hidden Default user account in Windows you will receive this error when running the Media Wizard and it has nothing to do with drivers. Restore the Default user and it should resolve the issue.
  20. This error can also be caused if the authentication token created and embedded in the Answer File is no longer valid. Reauthenticating to cloud storage in the console and making a new Answer File and Deployment Package can help in that case.
  21. Ok figured out what was causing that error. The user was connected to a guest wifi that was restricted and causing connection issues. Update: that error came back on a different wifi that is not secured.
  22. First time using cloud deployment and this is the error i am receiving. Not sure what other information you need to help troubleshoot this. The person I am using the cloud feature is currently in the UK.
  23. Could depend on what version of Windows 10 it is, if it was upgraded, how it was captured. Please open a support ticket with us and we'll help you get to the bottom of it. https://support.smartdeploy.com/support/tickets/new
  24. So it's odd, I have the Windows RE enabled and shows as working in my Golden image, but when I image a machine that I have pulled from that, it is showing as not enabled, but then when I attempt to enable it, it is unable to do so as there is no Recovery partition. So it seems like Smart deploy isn't pulling that part over?
  25. I would like to know how I can tell what version will a BIOS will be updated to. For example: Dell Optiplex 7460-7760 AIO for Windows 10.ppk Looking at what is in the BIOS folders I see a POSTIMAGE task that executes a script named DellBIOS. So I extracted the contents of the BIOS folder which contained the vb script and an exe file named OptiPlex_7760_7460_1.2.3. My understanding is that if the machine being re-imaged is on a BIOS higher than 1.2.3 it will not be upgraded? Also if it is upgraded, what version would it be upgraded too?
  26. A Google search led me to this thread... I refreshed a reference machine and its image. The refresh almost completed instantly (I made minor changes to the VM). Time stamp (Date Modified) did change. But I want to confirm if it does change?
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