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  1. Last week
  2. I just ran into this error on a larger install and I was able to work around it by checking the box "Open the new application pack" on the Finish screen. And, vice versa, if I already had this box checked, I unchecked it. I'm on version 2.0.3090.12085.
  3. When creating Boot Deployment Media to a USB flash drive, is it better to use USB 2.0 vs 3.0 drive? Will USB 3.0 drive get to the deployment GUI faster?
  4. Please contact us in support, and we can investigate the issue. We'll want to make sure that the MongoDB service is starting, and add a dependency for the SmartDeploy API service to not start until the MondoDB service has also started. We're releasing a new version that addresses this and other bugs discovered since release soon, but the command to add that dependency is: sc config sdapiservice depend= mongodb We have also discovered that some users have a service that's using port 8080, which affects the SmartDeploy API service. Running netstat -ab will give you a list of everything that's using a port and you can determine if this the case for you. We're working on a solution for this in situations where users cannot remove the other application that's using port 8080.
  5. Having this issue as well ran into it two or three times now. Figured something got corrupted so I did a repair install and it worked again. Then I did a full uninstall and reinstall and it worked again. It just stopped working yesterday again. Can't keep doing that so I opened a ticket just now. Also added the exceptions when it prompts and verified they were there. Stopping the service and restarting it including a full reboot doesn't help either. I just tried installing V3 on my own machine to try to connect to the server, same error even with the proper URL added. Very odd.
  6. I followed all the necessary steps for upgrading from V2 to V3 of SmartDeploy and it was working correctly immediately afterwards. I uninstalled V2 as indicated, and now V3 gives an error message when I attempt to open the program. It indicates it is attempting to connect to the SmartDeploy server, but then errors out and says "Unable to authenticate with the provided SmartDeploy Api Service URL. Please ensure the URL is correct and the server is available." I know this is pointing to the localhost at port 8080. I still have V2 installed on another computer and it is authenticating with no issue at all. Any suggestions on how to fix this?
  7. Hello, Just to verify, you originally got the computers imported into Computer Management in v3? Then once you restarted the host, they disappeared? Please email the following logs to support@smartdeploy.com. C:\SmartDeploy\Logs\SDConsole.log C:\SmartDeploy\Logs\SDAPIService.log That should provide us with more information. Please refer to this thread in the email. Thanks, Devon SmartDeploy Support
  8. Notice the last line of the Version History for this release: Also follow the instructions here: Instructions Link Watch the video on the above URL!
  9. Earlier
  10. After installing V3, all the computers in computer management disappeared after a reboot.
  11. George, you were downloading an app pack that pre-dates the Application Pack wizard. Because we cannot redistribute Adobe installers, we have to prompt you for the installer. Those are available here; https://get.adobe.com/reader/enterprise/ I've also replied to your email in Support.
  12. I am having the same issues on V3. I emailed all the details and the logs to support@smartdeploy.com
  13. Thanks for your response! I ended up installing some windows updates and rebooting the server. I was able to grab a few application packs and then I got the same message again. I rebooted a second time and was able to get the rest of the packages managed by you. Very strange, I will upgrade to V3 and see if the issue persists. Thanks!
  14. Hi George, Please send us your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host to support@smartdeploy.com. Reference this thread and we can take a look. That being said, we release version 3.0 of SmartDeploy today, so you may want to upgrade to that and attempt to re-download your Application Pack and see if that works. https://support.smartdeploy.com/support/solutions/articles/48001188577-how-to-upgrade-smartdeploy-from-v2-to-v3 Thanks, Devon SmartDeploy Support
  15. I am getting a pop up that says "Please specify an executable location" anytime I try to download the pre made applications packs. Has anyone had this issue?
  16. Hello, We will need to take a look at some deployment logs in order to see what is causing the error. When you boot to the SmartDeploy boot environment, do you see the internal storage disk in the bottom right corner listed? Reproduce the error (so it's saved in memory), then dismiss the error and close out of the Deploy Wizard to return to the main menu. Click Collect Logs and save the zip to a USB or network share. Send us that zip. You can submit a ticket here. Refence this thread in the ticket. Thanks, Devon SmartDeploy Support
  17. Hi, I've been trying to deploy a new image of Windows 10 20H2, but when installing I am faced with the following message: This message stop the install dead in it's track. The destination disk is a 1TB NVME disk so there should be enough space. There is a previous topic, but it's rather unhelpful : Here's the source VM partition Layout : Any idea on how to debug this pesky issue?
  18. SmartDeploy fully supports SecureBoot, and changing it won't effect if the internal storage shows up or not.
  19. 7080s need to have Secure boot disabled for them to take an image. Ran into this in my last job.
  20. Thanks for the response Jeff. Copying the blank text file worked. Could it be that I created the directory before installing the console so it never 'realised' the the files existed and was waiting for a change to happen?
  21. You'll need to create your boot media with the platform pack for this model selected in the Media Wizard. That will add the storage driver into the boot environment and allow the internal storage to show up. This is because Dell ships their machines with RAID on. If the machine has a single NVMe drive, then the other option it to turn it to just AHCI in the BIOS, then the native NVMe controller will be used and not require an additional driver
  22. I recently rebuilt refreshed and recaptured my standard image and now the new Dell Optiplex 7080 systems will not recognize the internal nvme drive and assigns the Smartdeploy flash drive as c:. I can boot from the internal drive and it goes through the standard new PC setup so I know the hardware is functioning. I had an older image that used 2.0.2080 that worked but I unfortunately overwrote it with the new image. I'm running 2.0.3090 and my image is Windows 21H1.
  23. Hello, We will need the following from the SmartDeploy host: C:\SmartDeploy\Logs\Console.log C:\Windows\System32\winevt\Logs\Application.evtx From the endpoint we will need the following log: C:\Windows\SysWOW64\SmartDeploy\ClientService.Console.log Please zip those logs and send them to support@smartdeploy.com and refer to this thread and we can take a look. Thanks, Devon SmartDeploy Support
  24. You can try either creating a blank text file and copying it into the folders, or cut/pasting the files out and back into the SmartDeploy folders to refresh the console. I'd also confirm that the console is remembering your username and password when you open it. If it's not despite checking the box, it could indicate there's an issue with reading the database.
  25. To deploy windows on New Client computer through Cloud method, after installation of client on new cloud host, host is not showing in SDE console computer list. Facing the above problem frequently, some clients start showing on the console within 10 minutes, and some clients never show up. I am using the same SDE client installation package on all clients' computers.
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