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  1. Yesterday
  2. Hi Jake, Sorry to hear you're experiencing download issues with Platform Packs. In your firewall settings, please be sure the following URLS are whitelisted: *.smartdeploy.com smartdeploy.azureedge.net Also, we have seen anti-virus on the SmartDeploy host interfere with Platform Pack downloads, so if you haven't already, try fully disabling any anti-virus and attempt to download. If you still have issues, send us your C:\SmartDeploy\Logs\Console.log and C:\Windows\System32\winevt\Logs\Application.evtx (zipped) to support@smartdeploy.com. Please refer to this thread. Thank
  3. I've been working with smart deploy for almost 2 years now and I have always had issues pulling platform packs from the download menus. Sometimes they work after retrying the download a few times. Recently they just instantly fail before any progress is made. We have checked our firewall settings and there is nothing blocking the connection. I've submitted a few tickets within that time but most of the time the smart deploy techs just directly send me the platform pack im looking for. I would like to get this problem resolved as my company is starting to rely on the software a bit more heavily
  4. Last week
  5. A user does not need to log in for Application Packs to begin processing. Following Sysprep, the SmartDeploy client is installed and starts processing App Packs in the background.
  6. When does an endpoint begin pulling applications from the console? Ideally I'd like to be able to boot from USB, allow the machine to sit for 30 minutes to image and install apps automatically from the answer file, then be able to give the machine to a user - ready to use without me having to touch anything. Is this possible, or does a user need to be logged in for apps to begin installing?
  7. Awesome. Thanks for the quick response. I am not having any problems with deployments, just being proactive about the problems that will happen when users are involved.
  8. We will have a better way to track Application Pack deployments in v3 which should release this Summer. You can look at the Application Log in Event Viewer to see the SmartDeploy Client events regarding the pack being run, and you can also look at the C:\Windows\SysWOW64\SmartDeploy\ClientService.Console.log file to confirm that the Application Pack was extracted and run correctly. (Go to the bottom) However if it's running and the application is still not installing, you'll need to enable installation logging, or test your command in a prompt. You can also send that log and screen
  9. Hello, I was wondering if there is any way to track the status of application deployment. It feels like I hit deploy and have no real indication of whether or not anything actually happened. While this is ideal for the user, it's disconcerting to me as an administrator. Just having the status icon change is not helpful. Was deployment successful? Did it fail? What is the current status? Did the endpoint lose power mid-install? None of this information is available through the console. This is especially true when application deployment automatically begins after a fresh image in
  10. Hi Aaron, There's really not much of a difference from a SmartDeploy standpoint. If you're running a large number of clients (we're talking 500+ at least), then a server might be a better fit for network capacity reasons, or you might wish to run the Windows Deployment Services (WDS) server role on the same host as SmartDeploy. A PC may be more accessible for creating USB media, but there's no specific reason why this has to be the case (you can just as easily plug a USB stick into a server as a PC). With respect to the software itself, either environment is supported, and there is no sp
  11. Hi Aaron, So the issue came back? Please send us your latest C:\SmartDeploy\Logs\Media.log from the SmartDeploy host to support@smartdeploy.com and reference this thread and I can take a look. Thanks, Devon SmartDeploy Support
  12. Opinion/Feedback: What do you guys recommend for SmartDeploy: 1. Running it from a PC from 2016 running Win 10 Pro with a USB 3 drive for storage 2. Running it from a server Also what advantages do you have over using a Server versus a Desktop.
  13. Devon, I am still getting this. I went to %temp% and there is nothing there to delete except SquirrelSetup.log and a VMWare folder. Thoughts?
  14. Ugh. Your version works, but not with 4.0. Explains why I am having issues, I did this with 3.0 without issue a while back. Still gives error -2. If I make progress I will update here
  15. Ah nice! Thanks sir. I'll check this out and report back.
  16. I actually have a Dell Command Update pack (v3.1.3) that I've made for another customer that you can download. It's not an MSI, but an EXE. https://drive.google.com/file/d/1zXTNqB3DcYIMsKAxfLRmcmt64Qj52ka7/view?usp=sharing MSI installs should be pretty easy to do, especially if you use the new Application Pack Wizard. You can always send screenshots of your App Pack config pages to Support and we can help that way as well.
  17. I have an msi that works fine and works fine with /qn (it's Dell command update if anyone cares) When I deploy the MSI via SD, I get "Return Value(s): -2" in eventvwr. I actually had this working at one point, but it only worked for 1 time. I've tested in VM's and actual machines with no luck. Figured I'd see if anyone had a 2nd opinion. My end goal is to; 1. Deploy SD with GPO (done) 2. Deploy DCU with SD (what I'm trying now) I've done plenty of MSI installs through GPO so I'm hoping this is a SD specific issue? I know SD can do drivers and I will test thi
  18. Earlier
  19. Thank you Jeff and DJ. I am remote/VPN and realize this limits some options for me. Which is no problem. Since I'm curious, I'll test the RDP USB passthrough. Appreciate everyone's time and suggestions.
  20. If you're going to make offline media, then you want to copy the image to your local machine. If you're on the same local network as the console host, you can still change the Platform Pack and Application Pack directory to a network share on your console, and the Answer File as well, to pull them down where they'll be copied to your USB media. If you're remote/VPN, then I'd download/copy the image and Answer File to your local workstation. Assuming your direct internet connection is faster, just re-download the Platform Packs via the SmartDeploy Console. Then create your media on the lo
  21. Definitely take Jeff's advice over mine, but you could probably try RDP USB passthrough. Plug USB into PC with USB ports, RDP into the server, but make sure you go to 'show options', local resources, more, then drives (this is within the initial RDP window) then your USB will show up on the remote server. EDIT: Don't try this it doesn't work 😃
  22. Ok, that is what I'll be doing, creating Offline media due to working remotely. Is it best then to download the console to my machine and import the image/answer file/packs from the VM or will the VirtualHere option mentioned above work? I have no issue downloading the console on another machine but if there is an option to avoid that and keep everything on the Hyper-V and the VM, I'd love to do so. Thank you for your input and help.
  23. Keep in mind that this will not work if you are creating Offline USB media.
  24. Fantastic, thank you. Appreciate the quick response/alternative!
  25. Just create the media (ISO) and save it on a network share. Then use RUFUS on a machine with USB ports.
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