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About SmartDeploySupport

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    Deploying Windows with SmartDeploy

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  1. Hi David, The answer file definitely isn't "losing" credentials (if you access the XML file from within PE, you'll find the credentials hashed there as expected, assuming you used the same media for all 5 laptops), but there are several reasons why this sort of failure might occur. I'll go ahead and give you a KB article in case it's helpful for future reference: https://support.smartdeploy.com/support/solutions/articles/48001166138-prompted-for-image-location-during-unattended-deployment For your specific scenario, you've actually ruled out quite a bit with the details you have th
  2. Hi Dareman, We will need to take a look at a log from the endpoint. Can you send us your C:\Windows\SysWoW64\SmartDeploy\Clientservice.console.log to support@smartdeploy.com? Please reference this thread. Thanks, Devon SmartDeploy Support
  3. Hi Aaron, Using the short hostname for this would be ideal. The client should attempt to connect for 5 minutes (as if on a local network), and once it fails to reach the hostname, it should then reach out to our cloud services, and it should appear in the console shortly, with a connection type of Cloud. If that is not occurring, then we'll need to troubleshoot that further - go ahead and reach out to support and we'll be happy to assist further. support@smartdeploy.com Glenn SmartDeploy Support
  4. Good to hear! Have a good day! Devon SmartDeploy Support
  5. Hi all, Aaron is correct - USB passthrough to a VM is tricky and often difficult to make work as a practical matter. Easiest to just install another SmartDeploy console instance onto a physical computer. SmartDeploy is licensed per deployed VM, so if you do decide to purchase the software, you are free to install the console on as many computers as needed. If you have any questions, feel free to reach out to support@smartdeploy.com. Glenn SmartDeploy Support
  6. Hi Rober, Error message 1231 means the network location cannot be reached, which makes sense if you're not receiving an IP address in the SmartDeploy boot environment. Be sure when you created your boot media you selected the Platform Pack for the machine you're attempting to deploy to. That will inject the Ethernet driver into the boot.wim so you get an IP address in the boot environment. If you have done that and still not getting an IP address, send us an email at support@smartdeploy.com and we can take a look. Thanks, Devon SmartDeploy Support
  7. Hello, Currently, you do have to select one at a time and there is no filtering. In a few months we should have a new version out with more options. If you would like to send this feedback to our team, please email feedback@smartdeploy.com. Thanks, Devon SmartDeploy Support
  8. Hi AGeister, The command-line should execute immediately, but it's difficult to say with certainty how long it should take after that point - it's a Windows utility, and it proceeds at its own pace from there. If you'd like to reach out to us at support@smartdeploy.com, we can take a look at a logset and confirm whether the command executed as expected, at FirstLogon. Glenn SmartDeploy Support
  9. Hi Jemin, The short answer is no - enabling kiosk mode is not a SmartDeploy product feature, but there are several options available for this, and we will follow-up via email with more details. Glenn SmartDeploy Support
  10. Hi Aaron, Unfortunately, we were not able to reproduce this issue. We'll be in touch via email. Glenn SmartDeploy Support
  11. Hello, How are you changing the language now? Through the answer file and it's not working? Do you have the United Kingdom Language Pack installed on your image? Try setting the language via a post image task. In this example the script would use the following: Set-WinSystemLocale en-GB Set-WinUserLanguageList en-GB -Force Then if your script is in C:\Temp\MyScript.ps1 the task command would look like: Powershell.exe -NoProfile -NonInteractive -ExecutionPolicy bypass -file C:\Temp\MyScript.ps1 If you still have issues, email us at support@smartdeploy.com a
  12. Hi Aaron, That's no problem - I'll send you an email shortly - please note you can always submit logsets via email (support@smartdeploy.com) or the Support Form : https://support.smartdeploy.com/support/tickets/new If a file exceeds 20MB, just shoot us an email and let us know, and we can provide a method for you to submit it. Glenn SmartDeploy Support
  13. Hello, Please email us at support@smartdeploy.com and we can get your account created. Thanks, Devon SmartDeploy Support
  14. Hi Aaron, Ah, you had referred to imaging "through the Console" so I assumed you meant console-initiated deployment (from the Computer Management view). I'd suggest you try the same thing for WDS - build a new answer file, build new WDS boot media, replace the boot image in the Boot Images node on the WDS server, and retry deployment. If the issue persists, go ahead and pull a logset (you can do this by booting back to your SmartDeploy media, canceling any pending deployment, and clicking Collect Logs. Save the zip file to an external location (such as a USB stick), and submit it via the
  15. Hi Aaron, This appears to be a photo of a WindowsPE environment - is that right? So if I understand the issue correctly, you're still able to initiate deployments from the console, and your endpoints reboot into SmartPE, but then they throw this error? Does Deploy Wizard launch and does the deployment proceed, or does it halt with this error? If you click Deploy an image, does the deployment proceed? From the text of the error, I'd say the most likely issue here is a syntax problem in your answer file. Try re-running Answer File Wizard to create a brand new one (do not edit the previo
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