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SmartDeploySupport

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  1. Ted, Yes, you will have to manually update the clients. You can select all the machines you want to update via CTRL-A. Yes, most likely you will have to remove that entry from the database. Please email support@smartdeploy.com and refer to this thread. By the end of the day tomorrow, these forums won't be available due to some upgrades on the backend. I can then show you the steps to get into the database. Thanks, Devon SmartDeploy Support
  2. Hi tgusewelle, This below article should help answer your question in more detail. In short Windows 10 driver packages for should work a lot of Windows 11 imaged devices. https://support.smartdeploy.com/support/solutions/articles/48001219757 Thank you, Petar Nikolov
  3. Hello, Try restarting the "MongoDB" service, as that can sometimes resolve this type of issue. If that doesn't work we may need to do delete the authentication collection the mongo databsae. Let us know how it goes with restarting that service first. If you still have issues, send an email to support@smartdeploy.com and reference this thread and I will provide you the steps to delete the authentication. Thanks, SmartDeploy Support Devon
  4. Hello, I'll answer your last question first - Autologon can indeed be configured in your SmartDeploy answer file. You can combine this with an Answer File Task to run the command during First Logon as User. I should note, login is only necessary if the remote client must run in a user context - if the Bomgar application can be installed for all users under the authority of the LOCALSYSTEM account (which can perform most software installations without issue), then you can run the installation command during First Boot as System instead. This will run behind the Windows login screen, and no logon will need to occur for the installation to happen. You'll want to test this to make sure it meets your needs - we don't have any specific expertise with the Bomgar application, but such applications sometimes have configurable switches which determine whether they are available for remote connections prior to user login. You'll want to test this procedure on a machine that you have local access to, so that if you need to log on locally to determine the current status of the application and/or troubleshoot installation failure, you will be able to do so. I should also note, we do not recommend renaming the local Administrator account (i.e. the built-in account with the name of Administrator). SmartDeploy's default behavior is to restore the state of the local Administrator account - disabled or enabled - as it existed on the reference VM (and this requires the account to have the specific name of Administrator). If you do not wish to use the local Administrator account, you can disable it on the reference VM and it will be disabled on the target device as well. Any additional local administrator account(s) you create will not be affected - they should not be touched by Sysprep or SmartDeploy. You could also use a free Microsoft solution like LAPS to manage local administrator passwords at the AD level if you wish. If you have any questions, feel free to reach out to Support. Glenn SmartDeploy Support
  5. Hello, What I would recommend is deploying your software as a post image task, or Application Pack. That way you don't have to join the domain on your virtual reference machine. The application would install after the domain join during deployment. Answer File Tasks with SmartDeploy Create Your Own Custom Application Pack You won't want to join the domain on the virtual machine because it can cause issues like you're experiencing. If you want to see the deployment logs, boot the target machine from your SmartDeploy boot media. Select Collect Logs and save the zip to a USB or network location. How to Collect Logs for SmartDeploy Support : Support Center Thanks, Devon SmartDeploy Support
  6. Hi Andrew, You will want to run the following command on your virtual reference machine before running the Capture Wizard: Get-AppxProvisionedPackage -Online | Out-GridView -PassThru | Remove-AppxProvisionedPackage –Online Just to note, if AppX packages are provisioned for All Users, and you uninstall it just for a user, then that will make Sysprep fail. If they are provisioned packages, they have to be removed for all users. We use the above PowerShell command to do that. Sometimes takes some effort to figure out what package name goes with which app. Thanks, Devon SmartDeploy Support
  7. Hi Pratik, Please reach out to SmartDeploy Support the support form and we'll be happy to try to assist further. Glenn SmartDeploy Support
  8. Hello, We'll be in touch via email. Glenn SmartDeploy Support
  9. This is very odd behavior - may be hardware-specific. We'll be in touch by email. Glenn SmartDeploy Support
  10. Hello, You will want to create a copy task after the Run MSI Package. Then click Select and select the WinZip.wzmul. For the New/File/Folder Path input the following path: C:\ProgramData\Winzip\WinZip.wzmul This way, Winzip installs, then the license file copies that directory. When WinZip is ran it will be licensed. Thanks, Devon SmartDeploy Support
  11. Going to defer to your other thread on this, but short answer: yes! Glenn SmartDeploy Support
  12. Hi there, I can confirm as of this writing that the web-based console is still on the roadmap and under active development. No ETA available at this time. If you have any questions or feature suggestions for the web console, please feel free to reach out to feedback@smartdeploy.com. Glenn SmartDeploy Support
  13. That is an excellent option, thanks for sharing! Glenn SmartDeploy Support
  14. Correct, it's a Windows limitation. Thanks, Devon SmartDeploy Support
  15. Hi Jason, No, you will need to delete the computer object in AD first. SmartDeploy does not have the ability to move or delete computer objects in AD. Thanks, Devon SmartDeploy Support
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