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About SmartDeploySupport

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    Seattle Washington
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    Deploying Windows with SmartDeploy

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  1. Hi Jake, Sorry to hear you're experiencing download issues with Platform Packs. In your firewall settings, please be sure the following URLS are whitelisted: *.smartdeploy.com smartdeploy.azureedge.net Also, we have seen anti-virus on the SmartDeploy host interfere with Platform Pack downloads, so if you haven't already, try fully disabling any anti-virus and attempt to download. If you still have issues, send us your C:\SmartDeploy\Logs\Console.log and C:\Windows\System32\winevt\Logs\Application.evtx (zipped) to support@smartdeploy.com. Please refer to this thread. Thank
  2. Hi Aaron, There's really not much of a difference from a SmartDeploy standpoint. If you're running a large number of clients (we're talking 500+ at least), then a server might be a better fit for network capacity reasons, or you might wish to run the Windows Deployment Services (WDS) server role on the same host as SmartDeploy. A PC may be more accessible for creating USB media, but there's no specific reason why this has to be the case (you can just as easily plug a USB stick into a server as a PC). With respect to the software itself, either environment is supported, and there is no sp
  3. Hi Aaron, So the issue came back? Please send us your latest C:\SmartDeploy\Logs\Media.log from the SmartDeploy host to support@smartdeploy.com and reference this thread and I can take a look. Thanks, Devon SmartDeploy Support
  4. Worked with Aaron to get this resolved. If anyone in the future has this issue, please try the following: In file explorer, browse to %temp%. Delete all files/folders out of that directory and reattempt to create your boot media. Thanks, Devon SmartDeploy Support
  5. Hi Aaron, I was able to create media with your answer file, which leads me to believe it's not related to the answer file. I assume this happens with every answer file you create? Can you post your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host? Thanks, Devon SmartDeploy Support
  6. Hi Aaron, Please send us your C:\SmartDeploy\Logs\Media.log from the SmartDeploy host and we can see what is causing the error. Support@smartdeploy.com. You can refer to this thread. Thanks, Devon SmartDeploy Support
  7. I have reached out regarding your ticket to resolve this quicker. Thanks, Devon SmartDeploy Support
  8. Hi Aaron, If you haven't seen, we have a built in way to create Office Application Packs https://www.smartdeploy.com/pages/deploy-office365-in-two-ways/ If you still want to troubleshoot your pack, email support@smartdeploy.com and reference this thread. I'll create a share for you to upload your pack and I can test locally. Thanks, Devon SmartDeploy Support
  9. Hi Robert, I replied to your ticket you sent to support. Once I can take a look at the logs we can see what is causing that error along with the sysprep issues. Thanks, Devon SmartDeploy Support
  10. Hello, Do other Application Packs deploy successfully or are you only having issues with this specific pack? On the endpoint, browse to C:\Windows\System32\winevt\Logs\Application.evtx. That should tell you if the Application Pack is getting extracted and perhaps why it's not installing. If you still have issues, send us your C:\Windows\SysWoW64\SmartDeploy\Clientservice.console.log from the endpoint to support@smartdeploy.com and we can take a look at what is causing the Application Pack to fail. Thanks, Devon SmartDeploy Support
  11. Hi cblack, Client upgrade should occur without any intervention required on your part, so I would just say give it a bit longer and see if those endpoints upgrade and report in on their own. If they do not, then there may be some underlying connectivity issue on your network that we'll need to troubleshoot further. We'll reach out via email to open a support ticket. Glenn SmartDeploy Support
  12. Hi David, We've reached out via email to investigate this issue further. -Chris M. SmartDeploy Support
  13. Hi Jay, This may be a timing issue between when the machine is establishing a network connection and when it's attempting to join the domain. Try changing the task to First Logon and then logon with an administrator account with TPM enabled. If you still have issues, send us an email at support@smartdeploy.com and we can request some logs and take a look. Thanks, Devon SmartDeploy Support
  14. Could you please submit your c:\smartdeploy\logs\media.log from the machine where you ran the Media Wizard to us in a new ticket then? https://support.smartdeploy.com/support/tickets/new
  15. You'll just need to create your boot or deployment media with the Media Wizard, and have only this platform pack selected. That will add the storage driver into the boot environment, and should allow the drive to show up as Disk 0 when booted. The reason it has to be only this pack is because the new style driver doesn't work if the old style driver is also present.
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