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SmartDeploySupport

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  1. Hello, Just to verify, you originally got the computers imported into Computer Management in v3? Then once you restarted the host, they disappeared? Please email the following logs to support@smartdeploy.com. C:\SmartDeploy\Logs\SDConsole.log C:\SmartDeploy\Logs\SDAPIService.log That should provide us with more information. Please refer to this thread in the email. Thanks, Devon SmartDeploy Support
  2. Hi George, Please send us your C:\SmartDeploy\Logs\Console.log from the SmartDeploy host to support@smartdeploy.com. Reference this thread and we can take a look. That being said, we release version 3.0 of SmartDeploy today, so you may want to upgrade to that and attempt to re-download your Application Pack and see if that works. https://support.smartdeploy.com/support/solutions/articles/48001188577-how-to-upgrade-smartdeploy-from-v2-to-v3 Thanks, Devon SmartDeploy Support
  3. Hello, We will need to take a look at some deployment logs in order to see what is causing the error. When you boot to the SmartDeploy boot environment, do you see the internal storage disk in the bottom right corner listed? Reproduce the error (so it's saved in memory), then dismiss the error and close out of the Deploy Wizard to return to the main menu. Click Collect Logs and save the zip to a USB or network share. Send us that zip. You can submit a ticket here. Refence this thread in the ticket. Thanks, Devon SmartDeploy Support
  4. SmartDeploy fully supports SecureBoot, and changing it won't effect if the internal storage shows up or not.
  5. You'll need to create your boot media with the platform pack for this model selected in the Media Wizard. That will add the storage driver into the boot environment and allow the internal storage to show up. This is because Dell ships their machines with RAID on. If the machine has a single NVMe drive, then the other option it to turn it to just AHCI in the BIOS, then the native NVMe controller will be used and not require an additional driver
  6. Hello, We will need the following from the SmartDeploy host: C:\SmartDeploy\Logs\Console.log C:\Windows\System32\winevt\Logs\Application.evtx From the endpoint we will need the following log: C:\Windows\SysWOW64\SmartDeploy\ClientService.Console.log Please zip those logs and send them to support@smartdeploy.com and refer to this thread and we can take a look. Thanks, Devon SmartDeploy Support
  7. Hi Sezell, We have seen this occur. Please refer to this article. https://support.smartdeploy.com/support/solutions/articles/48001064039-error-sysprep-was-not-able-to-validate-your-windows-installation- If you still have issues, send a deployment log set to support@smartdeploy.com and you can refer to this thread. https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs Thanks, Devon SmartDeploy Support
  8. Hi Steve, I'll reach out to you via email about the script. Just to answer your question for the room: only one console hostname or IP can be specified for the client - it is not possible to specify both. Glenn SmartDeploy Support
  9. Hi Dayne, Sorry you're still encountering capture issues. Try the following as I've seen it help capture issues such as the mounting and access issues you are receiving. Start the virtual reference machine and run disk cleanup, including system files. Once completed, restart the virtual reference machine gracefully via the start menu. Once back at the desktop, open an administrative command prompt and type: shutdown.exe /s /t 0 Be sure any anti-virus is disabled and recapture and let us know your results. If you still have issues, please send us your C:\SmartDeploy\Logs\Capture.log from the SmartDeploy host to support@SmartDeploy.com and reference this thread. Thanks, Devon SmartDeploy Support
  10. Hello, The process you've laid out is certainly one way to do it - and if you want to reimage your endpoints each month, there's no reason why it wouldn't work for that purpose. You'll just want to make sure that you do not install any feature updates/in-place upgrades onto your reference VM. The Windows 10 Release Information page will give you the current servicing dates for each release of Windows 10 - the general rule (for Enterprise and Education SKUs) has been that the release in the first half of the year (such as 2004 and 21H1) will be serviced for 18 months, and the release in the second half (such as 1909 and 20H2) will be serviced for 30 months. This means that a particular version of Windows 10 can be kept completely up-to-date and security-patched even as several more versions are released in the interim. If you want to manage Windows Updates without reimaging your endpoints, you'll want to look at setting up a WSUS server, as this will allow you to control Windows Update installation behavior and compliance on domain-joined endpoints without reimaging them. If you have questions, feel free to reach out to support@smartdeploy.com. Glenn SmartDeploy Support
  11. Hi Dozer, Thanks for reaching out. Language selection is one of the standard options in Deploy Wizard which can be configured with a SmartDeploy Answer File - your language selection should be passed through to Windows without any part of the OOBE wizard appearing. So this is unexpected behavior. We'll want to take a look at a logset from this deployment and see what went on here - please expect an email from us shortly. Glenn SmartDeploy Support
  12. Hi Tim, If you're running an answer file Task during the "First Boot as System" (FIRSTBOOT) phase, or sending it as an application pack, the result is the same permission level: It is executed by a Windows service running under the authority of the LOCALSYSTEM account. However, if you run an answer file task during the "First Logon as User" phase, then log in with the desired user, it will run under that specific user account's permissions. And finally, if you enable autologon, that set of login credentials will be stored in the answer file, and you won't have to put hands on each endpoint to complete the operation. So that is probably your best bet. You'll just want to be sure to test the command line you plan to use - open an administrative command prompt (not a PowerShell command prompt, but cmd.exe), and try running the command. If it's a PowerShell (.ps1) file, then you'll need to run it using powershell.exe (see this KB article for an example). If you have any questions or issues, feel free to reach out to support@smartdeploy.com. Glenn SmartDeploy Support
  13. Unfortunately, this is one of the drawbacks of using a SmartDeploy virtual host. We have seen some brand USBs work with Media Wizard being virtualized and some not. If you want to create USB boot media you will need to install SmartDeploy on a physical host. We have had some users create an ISO via the Media Wizard and use Rufus to create USB boot media with that ISO as well and they have said that worked. That being said, if you run into issues the only supported way would be to install SmartDeploy on a physical host and create USB media that way. Thanks, Devon SmartDeploy Support
  14. Hi Jake, Sorry to hear you're experiencing download issues with Platform Packs. In your firewall settings, please be sure the following URLS are whitelisted: *.smartdeploy.com smartdeploy.azureedge.net Also, we have seen anti-virus on the SmartDeploy host interfere with Platform Pack downloads, so if you haven't already, try fully disabling any anti-virus and attempt to download. If you still have issues, send us your C:\SmartDeploy\Logs\Console.log and C:\Windows\System32\winevt\Logs\Application.evtx (zipped) to support@smartdeploy.com. Please refer to this thread. Thanks, Devon SmartDeploy Support
  15. Hi Aaron, There's really not much of a difference from a SmartDeploy standpoint. If you're running a large number of clients (we're talking 500+ at least), then a server might be a better fit for network capacity reasons, or you might wish to run the Windows Deployment Services (WDS) server role on the same host as SmartDeploy. A PC may be more accessible for creating USB media, but there's no specific reason why this has to be the case (you can just as easily plug a USB stick into a server as a PC). With respect to the software itself, either environment is supported, and there is no specific advantage or disadvantage for either one. Using an external USB 3 drive for your SmartDeploy directory may cause problems, however. SmartDeploy doesn't really have a problem with it, and neither do any of the components under the hood, but we have seen media creation issues if the source files are on an external drive. This has been sporadic, and has only affected a handful of users (and may be related to security policy within those environments rather than the specific hardware involved), but I figured I'd mention it. So if storage capacity is the limiting factor here, the server may be the safer option. The nice thing about SmartDeploy licensing is that you don't have to pick one or the other. You can install the SmartDeploy console onto both environments and use each one for the purposes they are best suited for. At present, a SmartDeploy Client can only talk to one server or the other (not both), but there are several exciting new features in this area coming in v3, so stay tuned for that (and we do have a webcast recording from January that we can send you if you're curious). If you have any other questions, feel free to reach out to support@smartdeploy.com. And of course, anyone reading this can feel free to chime in below or vote in the poll if they have an opinion on this - we're definitely interested! Glenn SmartDeploy Support
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