SmartDeploySupport

Hi Maarten, We have seen this if the user has anti-virus on their image, or on there host. Please remove the anti-virus on your image, and disable any anti-virus on your host and recapture/deploy and let us know the results. Thanks, SmartDeploy Support

Hello, SmartDeploy does not support UEFI so we can only support secondary GPT partitions at this time. We do plan on supporting UEFI in a future release of SmartDeploy but do not have a ETA at this time. Thanks, SmartDeploy Support

Hi Michael, Once you receive the fatal sysprep error, please reboot your machine back into our SmartPE environment. Hit shift-F10 on the splash screen and a command prompt should be displayed. Browse to C:\Windows\System32\Sysprep\Panther\Setupact.log. This log may be in the D:\ file path as well depending on your drive structure. Save that log to a USB/Network drive and send it to support@smartdeploy.log and we can investigate what may be going on. Thanks, SmartDeploy Support

Hi Mark, If you update your default.ppk you'll want to re-create your boot media as that will contain the latest drivers for deployment. Even if you're not using the latest pack to create your boot media, and browsing through the network for your updated platform pack via the Deploy Wizard, you should still update your boot media as there are Windows PE drivers that may need to be injected into your boot media such as USB support and Ethernet for various models in the pack. If you're not updating any packs, your method of updating/shutdown/capture/deploy will work just fine. Thanks, SmartDeploy Support

Hello, SmartPE is based on Windows PE 3.0. We are currently working on a build of SmartDeploy that supports PE 5.1, but currently do not have a release date at this time. Are you referring to platform packs? Thanks, SmartDeploy Support

Hello, Unfortunately, SmartPE isn't designed to launch tasks before running the Deploy Wizard. What are you looking to do exactly? Thanks, SmartDeploy Support

Hi Maarten, Usually when a user gets a sysprep error when deploying Windows 8.1 it due not performing a clean shutdown. Please start your virtual reference machine and open a command prompt and enter the following to perform a clean shutdown: shutdown.exe /s /t 0 Then re-capture/deploy. If you still encounter the error, please restart back into SmartPE and browse to C:\Windows\System32\Sysprep\Panther\Setupact.log and send that to support@smartdeploy.com and we can investigate further. Please note that this log could be in the D:\ file path as well depending on your drive structure. Thanks, SmartDeploy Support

Hi Jean, Once you receive the error, please dismiss it and close out of the Deploy Wizard. Then on the splash screen hit Shift-F10 to bring up a command prompt. Browse to X:\Windows\Temp and please send us your deploy.log and we can investigate what may be going on. You can send the log to support@smartdeploy.com Thanks, SmartDeploy Support

Hello, Please disable any anti-virus and attempt to create the media again. If you still encounter issues, please send your media.log from your C:\Users\<Logged in User>\AppData\Local\Temp directory and we can take a look. You can send the log to support@smartdeploy.com Thanks, SmartDeploy Support

Good to hear Jeff! Glad you're liking it! Thanks, SmartDeploy Support

Yep, works with WDS as well. Thanks, SmartDeploy Support

Hi Jeff, To perform an unattended deployment, please perform the following: - Boot to your boot media - Click "Deploy an Image" - Proceed through the deployment wizard choosing all desired settings, mapping drive, etc until you reach the summery page. - Click Export - Choose to export it as an unattended deployment - Launch the Media Wizard on your SmartDeploy technician computer - Proceed through the wizard until you reach the Optional Components page - Click "Browse" in the answer file field and browse to the answer file you exported above - Complete Media Wizard - Boot to new boot media and your deployment should start after a 1min countdown Thanks, SmartDeploy Support

Hello, Do you have anti-virus enabled? If so, please disable it and attempt to open the pack again. If you still get the error, it seems as though it may have gotten corrupted some how and you may have to re-import your packs into a default.ppk. Thanks, SmartDeploy Support

Hello, Just using the WDS server name will do. For example: wds-sea-01 Once you receive the error, please close out of the Deploy Wizard and hit Shift-F10 on the splash screen to bring up a command prompt. Then browse to X:\Windows\temp and send it to support@smartdeploy.com and we can take a look. Please include a brief description as well. Thanks, SmartDeploy Support

Do you have an IP address in the bottom right corner when you boot to SmartPE? What machine are you attempting to deploy to?

Hello, Please use the following command for the FirstBoot task: cmd.exe /c REG add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" /v EnableFirstLogonAnimation /d 0 /t REG_DWORD /f Thanks, SmartDeploy Support

Please create your boot media with the single platform pack instead of using a combined platform pack. You should then see your .WIM file on your USB stick.

What platform pack did you use to create your boot media?

What step are you having issues with?

Please fully update your Windows 8.1 VM, then run a command prompt and perform the following command: Shutdown.exe /s /t 0 Once shutdown, then you can run capture wizard and then run the media wizard to create your boot media. You can find more User Guides/videos on www.smartdeploy.com for more information. Thanks, SmartDeploy Support

Hi Ashley, You do not have to use the build wizard to create your virtual reference machines. We originally designed the build wizard to help users that were not familiar with virtualization products. You can simply build your virtual reference machines via the virtualization product itself. For example, VMWARE you can just select File->New Virtual Machine. Just be sure the hard disk is stored in a single file. VMware does support x64 so, please be sure you have the latest version of the VMware product. Thanks, SmartDeploy Support

Also, please be sure your switch is configured correctly for WDS with the latest firmware as we have seen that make differences in the past.

We have updated the pack to version 1.1.1.0. Please download the updated pack and recreate your boot media with it and let us know if you receive the same error. Also, we use UniExtract to extract most drivers.

Is this for the Windows 2008 or Windows 2012 version of the pack?

Just to clarify, you receive the error once you boot to your USB and before you click "Deploy an image?" What is the exact error? Please perform the following commands from an elevated Command Prompt after deleting all files/folders from your C:\Users\User\AppData\Local\Temp directory (Some may be locked, that's ok) and disabling any anti-virus. 1. Diskpart 2. List Disk 3. Select Disk 1 (Use the correct disk number here) 4. Detail Disk (Ensure you have your USB drive selected) 5. Clean (This destroys all data) 6. Create partition primary 7. Active 8. Format quick fs=ntfs 9. Assign letter E: (Any drive letter that works is fine) 10. Exit 11. Re-Run the media wizard to create the bootable USB drive Thanks, SmartDeploy Support