Offline Agents

[DJ.]

Just seeing if anyone else has seen this / has ideas, I get some agents that don't check in for a long time. For some, not a big deal, maybe a laptop thats off, sometimes fixed after a reboot. But my laptop that never leans my office, just rebooted this AM and still showing offline since 8/23, it's running the latest version, service is running. Thoughts?

TL;DR Agents are going offline for a long time and don't come back

[SmartDeploySupport]

Hello,

Please send us the following log from an endpoint that has gone offline and then not returned:

C:\Program Files\SmartDeploy\ClientService\SDClientService.log

That should provide us with more information. Send to support@smartdeploy.com and refer to this thread when you submit it.

 

Thanks,

Devon

SmartDeploy Support

[DJ.]

You know I may have made a mistake on this one, at least for the machine in question (mine), as I just realized I have/had the SD agent AND another SD client installed. Oops. I will track down a true offline/but on machine and report back. Thanks again.

[DJ.]

Found one. Sent log. I will also research, but appreciate the 2nd pair of eyes. cheers guys

[DJ.]

Ugh I should have checked first. This PC has been on.....since the last entry in SD log. reboot will fix it. I'm guessing this is the case with all my MIA devices in SD.