daizer Posted December 15, 2015 Report Share Posted December 15, 2015 I've just created a new Windows 7 Enterprise image, I've used the new control panel to Build, Capture, & create offline USB stick sort of. The media wizard keeps failing with the message 'An exception has occurred.' Media Wizard will now close. Any ideas, where are the logs located? Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted December 15, 2015 Report Share Posted December 15, 2015 Hi daizer,The Media Wizard log is a text file called Media.log, located in C:\SmartDeploy\Logs (by default, unless you've selected a different location for the SmartDeploy folder structure). Go ahead and send us the log at support (at) smartdeploy.com, and we'll be happy to assist further. Be sure to reference this DeployCentral thread in your email. SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL Link to comment Share on other sites More sharing options...
zed325 Posted December 15, 2015 Report Share Posted December 15, 2015 I am having the same issue - When trying to create boot media I get the same error. Happens when trying to make a usb flash drive. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted December 16, 2015 Report Share Posted December 16, 2015 Send us the above log as well and we can take a look. Thanks, SmartDeploy Support Link to comment Share on other sites More sharing options...
daizer Posted December 17, 2015 Author Report Share Posted December 17, 2015 Below is the reply from the support team, This did the trick. I can now create USB stick for offline deployment. This is interesting as the .ppk files were directly downloaded from Smartdeploy from within the Smart Deploy Enterprise. The Media Wizard is having issues copying your DellLatitudeE7250-Windows7.ppk. Perform the following:· Right click on DellLatitudeE7250-Windows7.ppk· Go to properties· Click Unblock· Click OKRecreate your boot media via the Media Wizard and let us know your results. Link to comment Share on other sites More sharing options...
zed325 Posted December 18, 2015 Report Share Posted December 18, 2015 The above fix from the support team did not work for me. I simply didn't include a driver pack in my thumb drive creation and copied them over manually into the Z folder on the thumb drive after and this solved my issue. The log file had issues copying the content over. Link to comment Share on other sites More sharing options...
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