Daniel Posted March 9, 2020 Report Share Posted March 9, 2020 I am assuming these somehow were corrupt or something while being created? Files in the other folder 'seem fine' but it does not boot. Trying on a different brand new flash drive, so I'll keep you posted, but if anyone has a work-around I'd appreciate it. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted March 9, 2020 Report Share Posted March 9, 2020 Hello Daniel, Was this USB by chance encrypted and was it created using the SmartDeploy media wizard? Yes please let us know what occurs using a different USB drive. Thanks, Chris Mendoza SmartDeploy Support Link to comment Share on other sites More sharing options...
Daniel Posted March 9, 2020 Author Report Share Posted March 9, 2020 The drive was used, so I did a quick format fat32 on it before using the wizard in SmartDeploy to make the flash drive. So not encrypted, but a used device. I am trying again with a new-out-of-the-box flash drive to see if maybe the drive was defective or having issues. The machine we are using for SmartDeploy is on an ESXi VM. Weird that only that one folder showed weird names/dates/types, other folders appeared normal. Link to comment Share on other sites More sharing options...
Daniel Posted March 10, 2020 Author Report Share Posted March 10, 2020 Using a new flash drive yesterday evening; this morning I came in and got 'an unspecified error occorred' and the flash drive is unreadable. Formatting the flash drive for fat32 and trying again. Is there a place for error logs in smart deploy to help troubleshoot? We did several successful tests of the software last spring and summer without issues, this is my first time using it since we purchased it. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted March 10, 2020 Report Share Posted March 10, 2020 Daniel, Lets have you submit a medial.log to support@smartdeploy.com for us to review. I went ahead and started a ticket for you regarding this. Thanks, Chris Mendoza SmartDeploy Support Link to comment Share on other sites More sharing options...
Daniel Posted March 10, 2020 Author Report Share Posted March 10, 2020 Sorry; 1) how do I view the ticket created, I have not seen an email come in or anything 2) how do I find/produce/submit the medial.log Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted March 10, 2020 Report Share Posted March 10, 2020 Daniel, The media.log is located in C:\SmartDeploy\Logs of your console host. Could you send it to support@smartdeploy.com for us to review. Then you can reference this post. Thanks, Chris Mendoza SmartDeploy Support Link to comment Share on other sites More sharing options...
Daniel Posted March 10, 2020 Author Report Share Posted March 10, 2020 Ok! I think we are back up and running! Tried a USB port on the back of the server instead of the front, and it worked without issue. That was weird, we have used that front port several times before without issue. Not sure why it would be corrupting USB drives all the sudden Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted March 10, 2020 Report Share Posted March 10, 2020 Daniel, Odd, but glad you were able to get it working properly. If you need anything further, please go ahead and submit a request to support@smartdeploy.com Thanks, Chris Mendoza SmartDeploy Support Link to comment Share on other sites More sharing options...
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