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capture user state : Code 5 Access is denied


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  HI Gang. I'm trying to capture the user state of a machine that I've recently deployed to but I receive an error as: CODE 5: Access is denied. I found a similar error on the forum that suggested antivirus.I'm not sure if this is the same code but removed antivirus and disabled firewall to see if I could even make the connection. Still no success. any ideas ?

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