Aaron@Shared Posted April 9, 2019 Report Share Posted April 9, 2019 Need some help identifying and stopping these errors in Windows 10 Event Viewer coming from SmartDeploy Console/Client Service. Here is the XML output of one of the errors. - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="SmartDeploy Console/Client Service" /> <EventID Qualifiers="0">0</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-04-09T16:06:16.008143200Z" /> <EventRecordID>415043</EventRecordID> <Channel>Application</Channel> <Computer>HPC8420GJW.buckeyehq.com</Computer> <Security /> </System> - <EventData> <Data>Exception: The wireless local area network interface is powered down and doesn't support the requested operation at Common.SmartDeploy.NativeMethods.#aMi(Int32 #bMi) at Common.SmartDeploy.Managers.WlanManager.WlanInterface.GetAvailableNetworkList(WlanGetAvailableNetworkFlags flags) at Common.SmartDeploy.Managers.WlanManager.GetAllConnectedWirelessNetworkProfiles() at SmartDeploy.ClientService.Communication.ServiceMonitor.UpdateWirelessNetworkProfile()</Data> </EventData> </Event> Thoughts? Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted April 9, 2019 Report Share Posted April 9, 2019 Hello Aaron@Shared, Can you confirm this is happening on a client? Is this client connection to the host in a good state? If you look in the console in the Computer management workspace, is this clients listing in bold-face letters? How often does this occur? Does this happen to more than one client? Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 9, 2019 Author Report Share Posted April 9, 2019 This is an error from my computer that was imaged with SmartDeploy. I am also seeing this on other computers imaged in the same way. These desktops have wifi cards but the wifi is disabled. Here is a screenshot of the errors and how often they are happening. Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 9, 2019 Report Share Posted April 9, 2019 Interesting. Do these errors stop if you enable the wireless adapter? Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 9, 2019 Author Report Share Posted April 9, 2019 Just now, Jeff Harris said: Interesting. Do these errors stop if you enable the wireless adapter? Yes they do. Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 9, 2019 Report Share Posted April 9, 2019 In the Computer Management console; are the clients generating this error appearing in bold/regular text? Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 9, 2019 Author Report Share Posted April 9, 2019 Jeff, In Computer Management, I am seeing 2 colors. Black and grey. I am not seeing any in bold text. Screenshot showing a PC getting the errors. Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 9, 2019 Report Share Posted April 9, 2019 Ok thanks Aaron. The greyed out text means the last heartbeat check didn't work. Good to see that some clients are still black, which means the client isn't failing. I've shared this thread with some members of the team here to see if we can determine what's going on. Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 9, 2019 Author Report Share Posted April 9, 2019 Just now, Jeff Harris said: Ok thanks Aaron. The greyed out text means the last heartbeat check didn't work. Good to see that some clients are still black, which means the client isn't failing. I've shared this thread with some members of the team here to see if we can determine what's going on. Jeff, thank you very much. Aaron Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 9, 2019 Report Share Posted April 9, 2019 Aaron; how are you disabling the wireless adapters on these systems? We're not able to reproduce this error when disabling via command prompt, or the Control Panel. Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 10, 2019 Author Report Share Posted April 10, 2019 On my work PC, I simply click on the Ethernet icon and then click on the Wireless icon. And I have noticed the errors coming back in after disabling the wifi. Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 10, 2019 Report Share Posted April 10, 2019 I notice you're on version 2.0.3030. Would you mind updating your console, and watching to see if the issue persists after the clients update themselves to 2.0.3040? Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 10, 2019 Author Report Share Posted April 10, 2019 I updated the server to 2.0.3040 and the client on my PC has been updated as well. I am still seeing the errors. Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 10, 2019 Report Share Posted April 10, 2019 I assume this is only happening on the HP ProDesk 600 G3 devices? Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 10, 2019 Author Report Share Posted April 10, 2019 I am on a 600 G4 device, but yes. It is occuring on those devices. Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 10, 2019 Report Share Posted April 10, 2019 Alright well we can't re-produce that error ourselves. I'd file a ticket with Support. Hopefully it doesn't require shipping us a unit. I don't see an HP ProDesk 600 G4 platform pack, only a G3, as what's in your screenshot above. You deployed to a 600 G4, with the client install option? Or just installed the client? Can you share version information on the wireless adapter driver? Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 10, 2019 Author Report Share Posted April 10, 2019 Jeff, The driver packs for the 600 G3 and G4 called HPElitePro600-800-G3 or G4. This PC was SmartDeployed and so are the other ones as well. Wifi adapter driver: Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 10, 2019 Report Share Posted April 10, 2019 Please download, rename to .vbs, and run the attached script on one of the affected systems, and then email the file that's created to support@smartdeploy.com, detailing this issue. We'll need to dig into this beyond forum replies to investigate this. SmartDeploy_Support.txt Link to comment Share on other sites More sharing options...
Aaron@Shared Posted April 10, 2019 Author Report Share Posted April 10, 2019 Cant download attachments in this forum. Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 10, 2019 Report Share Posted April 10, 2019 Then please open a ticket and it will be sent to you that way. Link to comment Share on other sites More sharing options...
Dustin Miller Posted May 23, 2019 Report Share Posted May 23, 2019 Has this been resolved? I'm experiencing the same thing on multiple laptops. We DO have the Dell bios set to disable wireless when Wired is connected. I know what is causing it, but i'm not sure how to resolve it without doing the obvious, which isn't really an option. Is there a way to configure the SDClient to only try to report back from the active interface? Link to comment Share on other sites More sharing options...
Jeff Harris Posted May 23, 2019 Report Share Posted May 23, 2019 I believe this should be resolved in the next release. Link to comment Share on other sites More sharing options...
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