ReganoldV Posted April 2, 2019 Report Share Posted April 2, 2019 I'm getting an error when i attempt to download a platform pack: Unable to retrieve the platform pack details. Ensure that you have an active connection to the internet. Anyone got an idea how to solve this? I have tried uninstalling and then re-installing but this is persisting. Its not AV related and I have tried public wifi and internal network and its not the firewall. Quote Link to comment Share on other sites More sharing options...
ReganoldV Posted April 2, 2019 Author Report Share Posted April 2, 2019 Just to add this is any platform pack not a specific one. Quote Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted April 2, 2019 Report Share Posted April 2, 2019 Please ensure the following ports are opened on your network: TCP 80 - HTTP TCP 443 - HTTPS TCP 8732 - ConsoleServiceWCF TCP 8733 - ClientServiceWCF TCP 8734 - ConsoleServiceSLWCF TCP 8735 – ConsoleServiceMCWCF Quote Link to comment Share on other sites More sharing options...
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