SmartDeploySupport

Hi Ted, 

That return value doesn't look like a success - just to confirm, is the client installing properly now?

Glenn
SmartDeploy Support

Hi Ted,

To troubleshoot this, we'll need to see your Application event log from the endpoint where you tried to deploy the application. 

C:\Windows\System32\winevt\Logs\Application.evtx

I've created a support ticket and will email you shortly with instructions to submit the file. 

Glenn
SmartDeploy Support

Hi Jason,

Hi Ted,

Yep, you guessed it. Deployment Packages need to be recreated as well with the new version, but you can use the same answer file as before, unless you're utilizing any new Deploy Wizard features that did not exist in the previous version (I don't believe there are any such changes in .3040, but this has been the case in some previous versions). 

Glenn
SmartDeploy Support

Hi Ted,

In order to perform console-initiated deployments, the clients must be on the same version as the console. No action should be required, however - the clients should install the latest version automatically, starting within a few minutes of when you upgrade the console. 

Please feel free to reach out if you have any questions or issues - support@smartdeploy.com. 

Glenn
SmartDeploy Support

Hello Aaron@Shared,

Can you confirm this is happening on a client? Is this client connection to the host in a good state? If you look in the console in the Computer management workspace, is this clients listing in bold-face letters?

How often does this occur? Does this happen to more than one client?

Hi Jeff,

We will need to take a look at some log files. Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and email support@smartdeploy.com and reference this thread.

Thanks,

Devon

SmartDeploy Support

Hello cdonald2,

Depending on the version of Office you're trying to install, there is some additional work to automate the installation.

Here's a link to the Office 2016 Deployment tool documentation.

https://docs.microsoft.com/en-us/deployoffice/overview-of-the-office-2016-deployment-tool

In short, you'll want to have the installation parameters pre-set in a file and invoke that file as part of the installation.

I recommend testing this manually on a system before building it into an application pack.

Hi Sarah,

Recreate your boot media via the Media Wizard and only the Precision 3510 Windows 10 pack during the process. That will inject the storage drivers into Smart PE and hopefully resolve this issue.

Thanks,

SmartDeploy support

Thanks for posting your process!

Thanks,

SmartDeploy Support

Please ensure the following ports are opened on your network:

TCP 80 - HTTP

TCP 443 - HTTPS

TCP 8732 - ConsoleServiceWCF

TCP 8733 - ClientServiceWCF

TCP 8734 - ConsoleServiceSLWCF

TCP 8735 – ConsoleServiceMCWCF

Hi there,

Please refer to the link I've provided (below) that has our instructions as well as a short video for more guidance.

https://support.smartdeploy.com/kb/article/3-customizing-the-start-menu-and-task-bar/

If you have any further questions, please reach out to support @smartdeploy.com

Hi Paul,

You can download the virtual disk to your SmartDeploy host, and capture it that way, or perform a warm capture, which most of our customers do that are using VSphere.

This process is detailed in our Knowledge Base article:

https://support.smartdeploy.com/kb/article/35-performing-a-warm-capture/

Hi WyliKioti,

This error is usually caused by a mistyped or invalid Windows product key - however, it would affect all of your devices that deploy this image (if the product key was added in Capture Wizard) or all devices that deploy using this answer file (if the product key was added in Answer File Wizard). So, for this error to occur in a model-specific fashion is unusual. We'll need to see a logset from this deployment to determine what's going on. 

Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and email to us at support@smartdeploy.com.

Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can submit it via the Support form, which includes a file upload option. If you submit a new ticket, please mention my name so that your ticket is routed correctly.

Glenn
SmartDeploy Support

https://support.smartdeploy.com/kb/article/33-how-does-decommissioning-work/

Yep! 2019 will work.

Hello,

Yes, you can include Office 365 on your image. Simply install it on the virtual reference machine. Be sure once it's installed not to launch any of the office programs. You can find more information here. 

Hi Chris,

Antivirus software running on your host can cause some of your VM files to be in use, and can trigger this error. Try disabling a/v and retrying capture. 

If the issue persists, please send us your Capture Wizard log - C:\SmartDeploy\Logs\Capture.log

Send to: support@smartdeploy.com

Glenn
SmartDeploy Support

Always annoying when that happens, but glad to hear you were able to resolve it. 

Please feel free to reach out to support@smartdeploy.com if you need any further assistance.

Glenn
SmartDeploy Support

Hi Tim,

Are you able to successfully PXE boot other models on this network without issue, or is this your first attempt at PXE boot in this environment? 

Glenn
SmartDeploy Support

Hi Romulo,

We'll need to see a logset to help troubleshoot this further - I've opened up a support ticket, and you'll hear from us shortly.

Glenn
SmartDeploy Support

Hi Amanda,

I've gone ahead and created a support ticket to address this issue - please expect our email shortly. 

Glenn
SmartDeploy Support

Hi Nagaraj

You're certainly free to decommission any device as long as you will never again reimage it with SmartDeploy, and as long as you won't be using any other SmartDeploy product features such as computer management with the SmartDeploy client, driver updates, application deployment (beta), etc.

We generally recommend (and that it's generally lower-risk) to wait until a device is physically leaving the premises to decommission it, however - if a decommissioned device is ever reimaged or has the SmartDeploy client installed, it would become "recommissioned", meaning it would consume another SmartDeploy license seat - but this time, the license cannot be removed from the device, and it would simply be lost when the device retires. 

If you have any questions about licensing, please feel free to reach out at licensing@smartdeploy.com.

Glenn
SmartDeploy Support

Hi Ted,

This is an interesting result - thank you for posting your solution.

I'm curious, were you able to verify whether the original version of that image was usable? 

Glenn
SmartDeploy Support

2013 is pretty old and would have to be tested with Windows 10. 

We also created a video on this process everyone can view here: