Keep on getting this error when capturing image

[jbickford]

it is for Windows 7 64 bit 

software version 2.0.2097

[SmartDeploySupport]

Hello,

Please send the following information to us at support (at) smartdeploy.com:

-Whether there is any antivirus software running on the computer where SmartDeploy is installed
-Whether there is any a/v installed on the VM you're capturing
-Whether you have successfully captured a VM on this computer previously

Also, please send your Capture Wizard log:

C:\SmartDeploy\Logs\Capture.log

Regards,
Glenn

SmartDeploy Support

        888.7DEPLOY    toll-free

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