JT_Tosoh Posted July 27, 2017 Report Share Posted July 27, 2017 Running SmartDeploy version 2.0.2080 Windows 10 version 1703 The reference machine was upgraded to the Creators Update and recaptured. Now, every time I try to deploy an image I receive the following error: "A fatal error has occurred while trying to sysprep the" Error message just ends, like the graphics driver isn't loaded properly and it can't display the entire message. The machine will reboot and attempt to logon, then locks up with a black screen. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted July 27, 2017 Report Share Posted July 27, 2017 Hello, We will need some logs to investigate further. Restart the machine back into the SmartDeploy boot environment and click Collect Logs. Save that zip file to a USB/Network share and send it to support @ smartdeploy .com and reference this thread. Thanks, SmartDeploy Support Link to comment Share on other sites More sharing options...
JT_Tosoh Posted July 27, 2017 Author Report Share Posted July 27, 2017 Logs sent, thanks. Link to comment Share on other sites More sharing options...
Kennzo Posted July 27, 2017 Report Share Posted July 27, 2017 I have been having the same issue as well. Please let me know what the resolution is. Thanks Link to comment Share on other sites More sharing options...
JT_Tosoh Posted July 28, 2017 Author Report Share Posted July 28, 2017 Building a new reference machine from scratch instead of upgrading the existing one was my work-around for this. Couldn't get the original to work. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted August 1, 2017 Report Share Posted August 1, 2017 Hello all, We've received several reports about this issue, and are currently investigating it internally. The common thread so far seems to be that users have upgraded their reference VMs from a previous Windows 10 version to 1703, then run Disk Cleanup. We're testing to reproduce the issue internally, and should hopefully have a fix available soon. In the meantime, if anyone runs into this issue, please email us at support (at) smartdeploy.com, and reference this thread. Regards, Glenn SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted August 1, 2017 Report Share Posted August 1, 2017 Hi all, Quick update on this - we have confirmed that Disk Cleanup removes the C:\Windows\Panther folder, which (in the current SmartDeploy version, 2.0.2080) causes Deploy Wizard to fail to create the Windows Unattend.xml file in that location, which causes Sysprep and deployment to fail. The key indicator that you've experienced this issue is - if you use the Collect Logs function in SmartDeploy PE, there is no [OS-drive]:\Windows\Panther directory included. Apologies for the inconvenience; this will be fixed in the next SmartDeploy version (release date TBA, but it should be soon). In the meantime, the easiest workaround for this would be to power on your reference VM, browse to the C:\Windows directory, and create a new folder called Panther. Then recapture and redeploy. If you'd prefer not to recapture your image, you can use our smartwim command line tool to mount your existing image file offline and add this folder - email us at support (at) smartdeploy.com if you'd prefer to go that route, and we can send you instructions. Regards, Glenn SmartDeploy Support Team TECH RESOURCES SmartDeploy User Guides DeployCentral Forum Platform Pack RSS SOCIAL Link to comment Share on other sites More sharing options...
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