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Windows 10 Version 1703 Sysprep error


JT_Tosoh
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Running SmartDeploy version 2.0.2080

Windows 10 version 1703 

The reference machine was upgraded to the Creators Update and recaptured. Now, every time I try to deploy an image I receive the following error:

"A fatal error has occurred while trying to sysprep the"

Error message just ends, like the graphics driver isn't loaded properly and it can't display the entire message. The machine will reboot and attempt to logon, then locks up with a black screen. 

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Hello,

We will need some logs to investigate further. Restart the machine back into the SmartDeploy boot environment and click Collect Logs. Save that zip file to a USB/Network share and send it to support @ smartdeploy .com and reference this thread.

Thanks,

SmartDeploy Support

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Hello all,

We've received several reports about this issue, and are currently investigating it internally. The common thread so far seems to be that users have upgraded their reference VMs from a previous Windows 10 version to 1703, then run Disk Cleanup. We're testing to reproduce the issue internally, and should hopefully have a fix available soon. In the meantime, if anyone runs into this issue, please email us at support (at) smartdeploy.com, and reference this thread.

Regards,
Glenn

 

SmartDeploy Support Team

 

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Hi all,

Quick update on this - we have confirmed that Disk Cleanup removes the C:\Windows\Panther folder, which (in the current SmartDeploy version, 2.0.2080) causes Deploy Wizard to fail to create the Windows Unattend.xml file in that location, which causes Sysprep and deployment to fail. The key indicator that you've experienced this issue is - if you use the Collect Logs function in SmartDeploy PE, there is no [OS-drive]:\Windows\Panther directory included.

Apologies for the inconvenience; this will be fixed in the next SmartDeploy version (release date TBA, but it should be soon). In the meantime, the easiest workaround for this would be to power on your reference VM, browse to the C:\Windows directory, and create a new folder called Panther. Then recapture and redeploy.

If you'd prefer not to recapture your image, you can use our smartwim command line tool to mount your existing image file offline and add this folder - email us at support (at) smartdeploy.com if you'd prefer to go that route, and we can send you instructions.

Regards,
Glenn

SmartDeploy Support Team

 

TECH RESOURCES

SmartDeploy User Guides

DeployCentral Forum

Platform Pack RSS

 

SOCIAL

SpiceworksTwitterfacebookyoutube

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