Unable to Create Boot Media - on trial

[Tprzbuf]

Hey everyone, 
I'm really excited about this app and hope it will do what we need, but I've been struggling for two days trying to create boot media. 

I've tried 3 different USB drives, different ports, formatted and reformatted them, and tried every option in the deployment wizard. Each time it throws an exception and fails. 

Starting to get really frustrated with this. Any ideas? Here's what the log says. Thanks. 

 

 ProcessException,ProcessException,WriteToLog : Exception      Message:An error occurred while mounting the image file.      Inner Exception:null      Details:System.Exception: An error occurred while mounting the image file.     at Common.SmartDeploy.SL.Managers.ExceptionManager.RaiseException(SDEError sdeError)     at Common.SmartDeploy.SL.Managers.MediaManager.MountBootWim(String scratchDirectory, ProcessorArchitecture processorArchitecture)     at Common.SmartDeploy.SL.Managers.MediaManager.UpdateSmartPE(String mediaWorkingFolder, String scratchDirectory, ProcessorArchitecture processorArchitecture, ObservableCollection`1 platformPacks, String answerFile, String cloudServicesServer, String cloudServicesAccount, String vncPassword, Boolean isWDSMulticast, Boolean isDeploymentPackage, String& deviceFolders, String& manufacturerModelStrings)     at Common.SmartDeploy.SL.Managers.MediaManager.CreateMedia(MediaWizardModel mediaWizardModel)      StackTrace:   at Common.SmartDeploy.SL.Managers.ExceptionManager.RaiseException(SDEError sdeError)     at Common.SmartDeploy.SL.Managers.MediaManager.MountBootWim(String scratchDirectory, ProcessorArchitecture processorArchitecture)     at Common.SmartDeploy.SL.Managers.MediaManager.UpdateSmartPE(String mediaWorkingFolder, String scratchDirectory, ProcessorArchitecture processorArchitecture, ObservableCollection`1 platformPacks, String answerFile, String cloudServicesServer, String cloudServicesAccount, String vncPassword, Boolean isWDSMulticast, Boolean isDeploymentPackage, String& deviceFolders, String& manufacturerModelStrings)     at Common.SmartDeploy.SL.Managers.MediaManager.CreateMedia(MediaWizardModel mediaWizardModel)
4/27/2017 9:31:23 AM : 1  : <.ctor>b__4,ShowModal,WriteToLog : MessageBox : Media Wizard : An error occurred while mounting the image file.

[SmartDeploySupport]

This error occurs when the Windows 10 ADK is not installed on the SmartDeploy host. Download it here and then re-run the Media Wizard and you should be successful.

Thanks,

SmartDeploy Support