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Platform Pack download


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I have updated to the latest build and when I try to download a platform pack, it never downloads and all I get is the following in the screen grab below. I have set the region setting to English/US like in some of the other posts but still it never downloads. I left it to download over the weekend and still all I see is just the ppk.download file shown below. I have checked the permissions for the folder and my account has full access to it.


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Hi Alex,

Are you running SmartDeploy version 2.0.2040 by chance? There is a known issue with Platform Pack downloading. We've just posted another service release (2.0.2050) which should resolve this issue. If it persists after installing the new version, please email us at support (at) smartdeploy.com and we can assist further.


SmartDeploy Support Team



SmartDeploy User Guides

DeployCentral Forum

Platform Pack RSS




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