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Unmount error


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I am trying to Capture a virtual machine built with Smart Deploy 2.0.2020 in Oracle Virtual box 5.1.14. I have a basic virtual machine with only Windows 7 64-bit Professional with all updates. Whenever I try to capture an image I get an error that reads: CaptureVirtualDisks.Unmount returned: 21. The device is not ready. (see attachment).Smart Deploy error.docx

I have tried it with and without Antivirus installed on the virtual machine with same result. I have made sure the virtual machine is off and is not part of a domain. I have tried builds from two different Windows 7 ISOs.

Can someone help me out?

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  • 1 month later...

To anyone else experiencing this issue, please send us your Capture Wizard log (C:\SmartDeploy\Logs\Capture.log) at support (at) smartdeploy.com and we can troubleshoot the issue further with you.

SmartDeploy Support Team



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