HP ProBook 645 BSOD

[AlexS]

After the image is applied using USB boot media, all the HP ProBook 645 G1 laptops I image blue screen on 62% of installing devices. The blue screen shows hcmon.sys and after the reboot, Windows states it cannot complete the install and wants to restart by clicking an OK button. It continuously loops this message. Thanks for any help. Using SmartDeploy Enterprise 2.0.2010

[SmartDeploySupport]

Looks like hcmon.sys is the "VMware USB monitor", and perhaps comes from the vSphere Client install.  If this is part of your image, uninstall it and re-capture.

Thanks,

SmartDeploy Support

[AlexS]

Thanks for the reply. I use this same image on other models of laptops we deploy and it does not cause those models to BSOD. The only VMware product on my image is Horizon View Client. Could that cause the issue?

[eburnett]

Have (had) just worked through the same issue on Laptop - HP EliteBook Windows 7 Pro 850 G1. Weird thing was it never gave problems before (with this model) - coming here I thought "that seems reasonable" and maybe adopt a policy of not using dirty sticks "don't use SD sticks for VM" - reformatted media - created USB - that didn't work. Tried  a different stick with a different reference image - no BSOD. Knowing for sure it's something on that stick it doesn't like - deleted the platform package and deployed - no BSOD. Had to download from the site a couple times, first time it said pp was corrupt - next deployment with pp was ok. If windows had a verbose mode during installation, that would be very helpful.

[AlexS]

To resolve the issue I had, I removed the VMWare Horizon View Client from the image and it now works correctly. Sorry for the delay in this reply.