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Access denied, especially during the file processing phase, is often due to anti-virus software getting in the way.  Try rebooting your machine, then disable any anti-virus software you have.  Run the Capture Wizard again.

If that doesn't do it, email your c:\smartdeploy\logs\capture.log to us at support @ smartdeploy.com


SmartDeploy Support Team

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  • 2 years later...
  • 2 years later...

I had the same issue as well even though our A/V didn't alert us about anything being blocked. We had to disable our A/V on the host that the SmartDeploy console is installed on, capture the image, and then turn the A/V back on.

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