Some Licensing Questions

[blueracer]

Hello,

I've recently purchased a SmartDeploy license and have some questions.

How would I transfer a license from a machine that has been retired to a new one?

Is one machine counted by the MAC address or computer name?

Thank you!

[SmartDeploySupport]

Update (2014-04-11):
You can access your license usage at http://www.smartdeploy.com/licensing – if you need to decommission any machines due to end-of-life, you can send those on a spreadsheet to licensing@smartdeploy.com.


___________________________________________________________________________

Hello,

You can check your licensing usage here and decommission a machine. https://www.smartdeploy.com/register/licensing/

Then deploy to the new machine. The machines are counted by the deployment not the machine name or MAC address using an agent.

Thanks,

SmartDeploy Support

[blueracer]

Thanks for the reply. I don't see an option on decommissioning a machine. Will it only show up after I have used up 100% of the license?

If it's not based on MAC or computer name, how would it know not to count towards license if I'm deploying to the same machine with a different name?

I'm asking these questions because I'm currently testing our images on a machine and may have to redeploy multiple times.

[ceeRM]

Hello,

You can check your licensing usage here and decommission a machine. https://www.smartdeploy.com/register/licensing/

Then deploy to the new machine. The machines are counted by the deployment not the machine name or MAC address using an agent.

Thanks,

SmartDeploy Support

I would like to decommission some computers, but the licensing page is not displaying anymore the list of computers. It only gives the number of licenses used. Any workaround?

[ceeRM]

Thanks for the reply. I don't see an option on decommissioning a machine. Will it only show up after I have used up 100% of the license?

If it's not based on MAC or computer name, how would it know not to count towards license if I'm deploying to the same machine with a different name?

I'm asking these questions because I'm currently testing our images on a machine and may have to redeploy multiple times.

I used to see the list of deployed computers and my license usage was at 20%. Somehow the list is not getting displayed anymore.

[Jaikele]

I recently received an email saying all my licenses were about used, how do I go in and decommission some of the computers? I click on the link,   https://www.smartdeploy.com/register/licensing/ and am able to download my list of computers, but I don't see where I can decommission them.

[amedley]

@SmartDeploySupport - Inquiring minds would still like to know how to decommission a license.  The link provided above only allows for a download of a .csv with the current license usage.  Please provide us with details on how to decommission a machine and free up the license is it consuming.

Thanks 

[Jaikele]

@amedley - It's actually quite simple, my company is a SmartDeploy user ourselves and I had this very question. Once you've downloaded your license usage, you send an email with an attached list of computer's you want to be decommissioned to licensing@smartdeploy.com. They'll reply back having you agree to some terms and conditions/rules regarding decommissioning licenses. After you read it, simply reply to them that you agree and authorize them to decommission the licenses, and normally w/i a few hours they'll be completed and you'll get a confirmation email stating such. Hope this helps!

[amedley]

13 minutes ago, Jaikele said:

@amedley - It's actually quite simple, my company is a SmartDeploy user ourselves and I had this very question. Once you've downloaded your license usage, you send an email with an attached list of computer's you want to be decommissioned to licensing@smartdeploy.com. They'll reply back having you agree to some terms and conditions/rules regarding decommissioning licenses. After you read it, simply reply to them that you agree and authorize them to decommission the licenses, and normally w/i a few hours they'll be completed and you'll get a confirmation email stating such. Hope this helps!

Thank you @Jaikele!  Good to know and at least now it is documented for others to see.  Cheers!

[SmartDeploySupport]

Hi @amedley,

Glad to see that Jaikele answered your question. If I recall correctly, back when this thread started, there was a method available to decommission individual machines through the website, but it didn't end up sticking around, as users generally had to decommission more than one machine at a time, and found the website method cumbersome.

Thank you for bringing this old info to our attention - I've updated the post above for reference, and feel free to reach out to support (at) smartdeploy.com if you have any other questions we can assist with.

 

SmartDeploy Support Team

 

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