deployment fails after updating reference VM with windows updates

[maartenvp]

Hello,

I have an image that I can deploy without any problems. So far so good. Recently I ran Windows Updates on the reference VM and captured a new image. This new image cannot be deployed anymore. I get an error during sysprep generalisation phase. In logfile setuperr.log I see "failed to enumerate pnp drp files 0x5 gle=0x00003f0".

OS is Windows 8.1 Enterprise.

Any suggestions?

Thank you!

Maarten.

[SmartDeploySupport]

Hi Maarten,

Usually when a user gets a sysprep error when deploying Windows 8.1 it due not performing a clean shutdown. Please start your virtual reference machine and open a command prompt and enter the following to perform a clean shutdown:

shutdown.exe /s /t 0

Then re-capture/deploy. If you still encounter the error, please restart back into SmartPE and browse to C:\Windows\System32\Sysprep\Panther\Setupact.log and send that to support@smartdeploy.com and we can investigate further. Please note that this log could be in the D:\ file path as well depending on your drive structure.

Thanks,

SmartDeploy Support

[maartenvp]

Hi,

This resolved the issue.

Thank you!!

Maarten.