Large Number of Machines not checking into SmartDeploy Console

[DeJeon Jones]

Hello All, 

 

I recently noticed that a lot of machine in our environment stopped checking into SmartDeploy. So I did some digging in the logs and noticed this error on a few machines

10/22/2021 02:58:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 02:59:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 02:59:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:00:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:00:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:01:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:01:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:02:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:02:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:03:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:03:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication

 

There was also another error on a newly imaged machines stating

10/22/2021 10:26:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication
10/22/2021 10:27:28 AM : Info      Initializing Client Service.  | MoveNext
10/22/2021 10:27:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication
10/22/2021 10:28:28 AM : Info      Initializing Client Service.  | MoveNext
10/22/2021 10:28:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication
10/22/2021 10:29:28 AM : Info      Initializing Client Service.  | MoveNext
10/22/2021 10:29:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication

 

Does anyone know what could be causing this? I checked the account that I use for domain joins and network access and it seems to be working just fine. Could someone please give me some insight on this?

[SmartDeploySupport]

Hi DeJeon,

Thanks for reaching out. If both newly reimaged and existing (not recently reimaged) endpoints all stopped checking in at once, there's a possibility that there is a common cause - perhaps some change in your security environment (antivirus or firewall settings). I'm going to go ahead and open a ticket for you, because there are a lot of potential variables to dig into here, and we'll want to see some logs from the affected endpoints. You may expect an email from us shortly.

Glenn
SmartDeploy Support

[Thomas Bruyere]

I am having a similar issue. Did you find a solution for this issue?

[SmartDeploySupport]

It appears you have a ticket open on this issue, so we will follow up accordingly.

Glenn
SmartDeploy Support

[Jeremyc]

I an also having this issue. Was there ever a solution?

08/10/2022 12:01:55 PM : Info      Initializing Client Service.  | MoveNext
08/10/2022 12:01:55 PM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication

[SmartDeploySupport]

Hi Jeremy,

 

I just replied to your ticket that you submitted to support. Looks like one of the required services shut down which was causing the issues you were seeing. Once you restarted the SmartDeploy host, those services started back up and that is why you started to see machines to check in.

If you still have issues, please reply to the ticket thread.

Thanks,

Devon

SmartDeploy Support