"Unable to connect to smart deploy service api" error coming when trying to install os using pen drive

[Pratyush]

I am trying to install OS using pendrive via smart deploy. When I click on deploy using disk file I get the error "Unable to connect to smartdeploy api service" 

Code: General exception

Error message: an error occured sending the request

Can someone please help me. Thank you

[SmartDeploySupport]

Hello,

Once you get that error, cancel out of the Deploy Wizard, then Collect Logs and submit them to us in a ticket.

https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs

https://support.smartdeploy.com/support/tickets/new

 

[Pratyush]

But i cannot do anything. The screen is stuck there. I cannot click on anything

[SmartDeploySupport]

See if you can move the error out of the way, or Alt+Tab to get back to the splash screen.

[Pratyush]

ok

 

[AnthonyP]

On 8/10/2021 at 2:53 PM, SmartDeploySupport said:

Hello,

Once you get that error, cancel out of the Deploy Wizard, then Collect Logs and submit them to us in a ticket.

https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs

https://support.smartdeploy.com/support/tickets/new

 

I have this same issue, however I am able to complete the deployment.

I issue the deployments over our LAN network and get the same error, however I am able to continue to deploy the image without issue or failure.

 

Is there a way to solve/prevent this error from showing?

 

Thanks,

Anthony

[SmartDeploySupport]

Hi Anthony,

We will need to take a look at a deployment log set. Boot the target machine from your SmartDeploy boot media and select Collect Logs. Save that zip to a USB or network location and submit a ticket here. Refer to this thread in the ticket please.

https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs

Thanks,

Devon

SmartDeploy Support