Pratyush Posted August 10, 2021 Report Share Posted August 10, 2021 I am trying to install OS using pendrive via smart deploy. When I click on deploy using disk file I get the error "Unable to connect to smartdeploy api service" Code: General exception Error message: an error occured sending the request Can someone please help me. Thank you Quote Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted August 10, 2021 Report Share Posted August 10, 2021 Hello, Once you get that error, cancel out of the Deploy Wizard, then Collect Logs and submit them to us in a ticket. https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs https://support.smartdeploy.com/support/tickets/new Quote Link to comment Share on other sites More sharing options...
Pratyush Posted August 11, 2021 Author Report Share Posted August 11, 2021 But i cannot do anything. The screen is stuck there. I cannot click on anything Quote Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted August 11, 2021 Report Share Posted August 11, 2021 See if you can move the error out of the way, or Alt+Tab to get back to the splash screen. Quote Link to comment Share on other sites More sharing options...
Pratyush Posted August 12, 2021 Author Report Share Posted August 12, 2021 ok Quote Link to comment Share on other sites More sharing options...
AnthonyP Posted June 22 Report Share Posted June 22 On 8/10/2021 at 2:53 PM, SmartDeploySupport said: Hello, Once you get that error, cancel out of the Deploy Wizard, then Collect Logs and submit them to us in a ticket. https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs https://support.smartdeploy.com/support/tickets/new I have this same issue, however I am able to complete the deployment. I issue the deployments over our LAN network and get the same error, however I am able to continue to deploy the image without issue or failure. Is there a way to solve/prevent this error from showing? Thanks, Anthony Quote Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted June 22 Report Share Posted June 22 Hi Anthony, We will need to take a look at a deployment log set. Boot the target machine from your SmartDeploy boot media and select Collect Logs. Save that zip to a USB or network location and submit a ticket here. Refer to this thread in the ticket please. https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs Thanks, Devon SmartDeploy Support Quote Link to comment Share on other sites More sharing options...
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