Pratyush Posted August 10 Report Share Posted August 10 I am trying to install OS using pendrive via smart deploy. When I click on deploy using disk file I get the error "Unable to connect to smartdeploy api service" Code: General exception Error message: an error occured sending the request Can someone please help me. Thank you Quote Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted August 10 Report Share Posted August 10 Hello, Once you get that error, cancel out of the Deploy Wizard, then Collect Logs and submit them to us in a ticket. https://support.smartdeploy.com/support/solutions/articles/48000984846-collect-logs https://support.smartdeploy.com/support/tickets/new Quote Link to comment Share on other sites More sharing options...
Pratyush Posted August 11 Author Report Share Posted August 11 But i cannot do anything. The screen is stuck there. I cannot click on anything Quote Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted August 11 Report Share Posted August 11 See if you can move the error out of the way, or Alt+Tab to get back to the splash screen. Quote Link to comment Share on other sites More sharing options...
Pratyush Posted August 12 Author Report Share Posted August 12 ok Quote Link to comment Share on other sites More sharing options...
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