Dell Platform Packs

[tim.cummings@juhsd.net]

Hello,

 

We recently purchased around 270 dell latitudes 7410 and 7400s.  We have noticed that dell is pushing a lot of updates and fixes to resolve some of the issues with these.  Is it possible going foward to include the dell command update app inside the platform packs for dell.  I have noticed that the lenovo packs have the system update app.

 

It would be verfy helpful to a lot of people, I have manually added it to a few dell packs.  Just a thought for dell platform packs.

[SmartDeploySupport]

Hi Tim,

We do have customers ask about his every once in awhile. The reason we include Lenovo's and not Dell's or HP's is because the Lenovo utility is the only one that is good at detecting installed driver versions when those drivers have been installed via PnP.  What I mean by that is that on a Dell Latitude 5490, where all the drivers are up to date via PnP, the Dell Command Update software will want to reinstall the same versions of the Intel Management Engine, Intel Ethernet, and Intel Wireless.  This would be true if you used their SCCM pack as well.  Always hoped this would improve, but it hasn't. I understand wanting to use it, but for us it's hard because it makes our platform packs appear out of date when they are not.

That being said, when purchasing a bunch of a particular model, that's a good time to submit a platform pack update request to us for those models.  In this case the 7400 pack was just updated 5 days go, and I updated the 7410 pack today.

Thanks,

Allen M.

[tim.cummings@juhsd.net]

Okay thanks for the update to pack, We were just told by Dell to run the Dell Command utility to fix ongoing issues with the 7410's, so that was the thought behind that.

[Jeff Harris]

Here's a link for an Application Pack that I made for another customer to install the Dell Command Update util. Reported back and said it works, so hopefully it does the trick for you as well!

https://drive.google.com/file/d/1zXTNqB3DcYIMsKAxfLRmcmt64Qj52ka7/view?usp=sharing

 

 

[Ahbe]

On 10/1/2020 at 5:13 PM, Jeff Harris said:

Here's a link for an Application Pack that I made for another customer to install the Dell Command Update util. Reported back and said it works, so hopefully it does the trick for you as well!

https://drive.google.com/file/d/1zXTNqB3DcYIMsKAxfLRmcmt64Qj52ka7/view?usp=sharing

 

 

Hello Jeff, I was able to use your Application Pack, but update it to the latest version of Dell Command Update, currently version 4.1.0. It does install successfully, however, it's not usable. This is the same problem I had when I tried to build my own application pack for Dell Command Update. When you normally install it, you get shortcuts to launch the GUI. There are no shortcuts available with this application pack. That's fine, but I can't even find where to manually launch Dell Command Update. What am I missing? It's installed, but not usable? 

[Jeff Harris]

Since it's installing in a pack, it's doing so as System and may not create shortcuts. Are you able to find the exe in the program files dir?

[Ahbe]

11 minutes ago, Jeff Harris said:

Since it's installing in a pack, it's doing so as System and may not create shortcuts. Are you able to find the exe in the program files dir?

The only exe that gets installed is the command line version, dcu-cli.exe. That works, once I figured out they changed the command line syntax for version 4.x. I guess this is workable, but it would be nice to have the GUI available too. 

[Jeff Harris]

This is probably a limitation of the method of installation, being silent command-line as system.