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platform pack updates?

Brad H

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I'm new here, so just needing to post a couple of things I'm not sure on. 

Regarding Platform Packs and updating them, is that something we can request to have them updated with latest drivers, or is it left up to the end Org to do the updating? I noticed on one of ours for an HP laptop, the pack is from 2018 and there's definitely newer updates. Any info would be great. Thanks!

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Hello Brad H,

We try our best to update the Platform Packs routinely, but generally our customers notify us if one needs to be updated or experience issues. If there is a Platform Pack you'd like us to update, please definitely submit a request including the make and model to support@smartdeploy.com and we can take a look.


-Chris M.

SmartDeploy Support

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