Please Specify an image file.

[Bam]

I am getting the error:

 

Please specify an image file.

 

Thanks for any help.

[SmartDeploySupport]

Hi Bam,

When you boot from your boot media into the SmartDeploy boot environment, do you have an IP address in the bottom right corner? Be sure you do as that will let you reach your image.

We also see this occur if your credentials expired in your answer file and no longer and reach the network share to pull the image. Can you manually map the network share in PE? If so, try recreating your answer file with your latest credentials. 

Let us know your results,

Devon

SmartDeploy Support

[Bam]

We do have an IP address and we have tried different credentials but continue to receive the same result.

 

Anything else we can try or do to help troubleshoot this error?

[SmartDeploySupport]

Bam,

On the Select Image page can you click Browse -> Network and map the share to Z:\ successfully? If FQDN doesn't work, please try mapping via IP address to ensure there are any DNS issues. 

If you still have issues, we would need to see log files. Dismiss the Deploy Wizard so you're returned to the SmartDeploy menu and click Collect Logs. Save the resulting zip and submit a ticket here and refer to this forum post.

Thanks,

Devon

SmartDeploy Support

[JayM]

I'm having the same issue... But after imaging with a stick, my server couldn't remote deploy the image to the client anymore. It can report heartbeat though.

[Jeff Harris]

We'd have to see some logs, but when the Deploy wizard prompts for an image, it's because the credentials saved in the Answer File are no longer valid, the deployment media was made without the updated Answer File, or there's a networking issue in SmartPE. 

On 4/18/2020 at 2:18 PM, JayM said:

I'm having the same issue... But after imaging with a stick, my server couldn't remote deploy the image to the client anymore. It can report heartbeat though.

Are you saying that you deployed with USB media, and following that the machine appeared in Computer Management, but you're not able to deploy an image then? We'd need to know more about this scenario. Is the client local or cloud, not connected via VPN, etc. Would be best to reach out to support via email or the form for investigating.