Ted Pruitt Posted April 10, 2019 Report Share Posted April 10, 2019 Trying to install the Zoom video conferencing client (see attached image) It tells me there is a deployment error but no real information. Any ideas where to start troubleshooting this? it's a simple .exe which I put in the app pack itself, no switches. It looks like the files get transferred, but it doesn't seem to know what to do with them. I've included the configuration screens as well. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted April 10, 2019 Report Share Posted April 10, 2019 Hi Ted, To troubleshoot this, we'll need to see your Application event log from the endpoint where you tried to deploy the application. C:\Windows\System32\winevt\Logs\Application.evtx I've created a support ticket and will email you shortly with instructions to submit the file. Glenn SmartDeploy Support Link to comment Share on other sites More sharing options...
Ted Pruitt Posted April 10, 2019 Author Report Share Posted April 10, 2019 Hey Glenn -- Yeah, I was just looking at that - appears to be a permissions issue: Log Name: Application Source: McAfee Endpoint Security Date: 4/10/2019 10:38:07 AM Event ID: 3 Task Category: None Level: Error Keywords: Classic User: SYSTEM Computer: PCSPI-Z240-2QGG.senatedem.local Description: EventID=1092 NT AUTHORITY\SYSTEM ran CLIENTSERVICE.EXE, which tried to access C:\WINDOWS\TEMP\SMARTDEPLOY\SCRATCH\APPLICATION MANAGER\ZOOM CLIENT\FILES, violating the rule "Prohibited", and was blocked. For information about how to respond to this event, see KB85494. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="McAfee Endpoint Security" /> <EventID Qualifiers="8192">3</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-04-10T15:38:07.889268000Z" /> <EventRecordID>61171</EventRecordID> <Channel>Application</Channel> <Computer>PCSPI-Z240-2QGG.senatedem.local</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data>EventID=1092 NT AUTHORITY\SYSTEM ran CLIENTSERVICE.EXE, which tried to access C:\WINDOWS\TEMP\SMARTDEPLOY\SCRATCH\APPLICATION MANAGER\ZOOM CLIENT\FILES, violating the rule "Prohibited", and was blocked. For information about how to respond to this event, see KB85494.</Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
Ted Pruitt Posted April 10, 2019 Author Report Share Posted April 10, 2019 Looking closer - it's McAfee blocking installation - but here's the weird thing - the two downloaded app packs I have (Filezilla & 7zip) work fine and aren't blocked - what the heck? Link to comment Share on other sites More sharing options...
Ted Pruitt Posted April 10, 2019 Author Report Share Posted April 10, 2019 So just to update - I excluded CLIENTSERVICE.EXE from McAfee's access protection - now when I push an install, it ends with this: Log Name: Application Source: SmartDeploy Console/Client Service Date: 4/10/2019 10:52:03 AM Event ID: 20005 Task Category: None Level: Information Keywords: Classic User: N/A Computer: PCSPI-Z240-2QGG.senatedem.local Description: Application Pack, Run Command Task: ZoomClient-x64-1.0.0.0.spk Executable Location: C:\Windows\TEMP\SmartDeploy\Scratch\Application Manager\Zoom Client\Files\ZoomInstaller.exe Arguments: Return Value(s): -2 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="SmartDeploy Console/Client Service" /> <EventID Qualifiers="0">20005</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-04-10T15:52:03.212607200Z" /> <EventRecordID>61180</EventRecordID> <Channel>Application</Channel> <Computer>PCSPI-Z240-2QGG.senatedem.local</Computer> <Security /> </System> <EventData> <Data>Application Pack, Run Command Task: ZoomClient-x64-1.0.0.0.spk Executable Location: C:\Windows\TEMP\SmartDeploy\Scratch\Application Manager\Zoom Client\Files\ZoomInstaller.exe Arguments: Return Value(s): -2</Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted April 10, 2019 Report Share Posted April 10, 2019 Hi Ted, That return value doesn't look like a success - just to confirm, is the client installing properly now? Glenn SmartDeploy Support Link to comment Share on other sites More sharing options...
Ted Pruitt Posted April 10, 2019 Author Report Share Posted April 10, 2019 No - it doesn't install. I've opened the smartdeploy\source and the windows\temp folders during a push - what I observe is that the SPK gets copied into smartdeploy\source, then it unpacks itself into the windows\temp\smartdeploy\etc... but there is no evidence that it runs and nothing in any log file. It's like it just gives up. And I still think it's bizarre that your two packs work fine (that was before I disabled McAfee for the CLIENTSERVICE.EXE.) Link to comment Share on other sites More sharing options...
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