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Error while imaging new Rugged Latitude 5424 laptops - "...could not parse or process the unattended answer file..."


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When attempting this model (Dell Rugged Latitude 5424) I receive the following message:

Windows could not parse or process the unattended answer file for pass [specialize]. The settings specified in the answer file cannot be applied. The error was detected while processing settings for component [Microsoft-Windows-Deployment].

The Latitude 5424 is a new model. I have the package file for this model applied. If I install this image to any other system it works fine.

Please advise.

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Hi WyliKioti,

This error is usually caused by a mistyped or invalid Windows product key - however, it would affect all of your devices that deploy this image (if the product key was added in Capture Wizard) or all devices that deploy using this answer file (if the product key was added in Answer File Wizard). So, for this error to occur in a model-specific fashion is unusual. We'll need to see a logset from this deployment to determine what's going on. 

Please boot to SmartDeploy media on the affected device (ideally with USB boot media with no answer file, to avoid starting another deployment and wiping the previous logs), click the Collect logs option, save the resulting zip file to an external location, and email to us at support@smartdeploy.com.

Note that some organizations restrict sending zip files over email, so you may want to check with your IT department to make sure the email made it out with the attachment. Alternately, you can submit it via the Support form, which includes a file upload option. If you submit a new ticket, please mention my name so that your ticket is routed correctly.

SmartDeploy Support

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  • 2 months later...

I'm having the above issue and it is being caused by an incorrect product key added during capture.  The VM environment in our company is currently having issues or I would just re-capture.  Is there any way to edit the product key in a captured image?  I can't make any progress until I resolve this.


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