Chris Chandler Posted March 20, 2019 Report Share Posted March 20, 2019 Currently in my evaluation period so looking to get some help setting up my initial deployment. When trying to capture an image, I'm getting an error stating "Registry files are still in use on this Virtual Machine." The error suggests running shutdown /s /t 0; which I have done several times. I'm getting this error on 2 different VMs. Both VMs are using VirtualBox with Windows 10. Any insight would be great. The product looks perfect for us, but not if I can't get it to work at all. Link to comment Share on other sites More sharing options...
SmartDeploySupport Posted March 20, 2019 Report Share Posted March 20, 2019 Hi Chris, Antivirus software running on your host can cause some of your VM files to be in use, and can trigger this error. Try disabling a/v and retrying capture. If the issue persists, please send us your Capture Wizard log - C:\SmartDeploy\Logs\Capture.log Send to: support@smartdeploy.com Glenn SmartDeploy Support Link to comment Share on other sites More sharing options...
Chris Chandler Posted March 20, 2019 Author Report Share Posted March 20, 2019 The host was not running any A/V other than Windows Defender, which I have since disabled. However, I'm still receiving the same error. I will send my log file over to support as suggested. Link to comment Share on other sites More sharing options...
Jeff Harris Posted March 20, 2019 Report Share Posted March 20, 2019 I'd add that a/v or other security software on the Ref VM can cause the same thing. It's less common, but it can even happen with other random software. You didn't perform an in-place upgrade to v1809 did you? That's another thing that causes all kinds of problems in capture/deployment. Finally, a great alternative to issues like this is to rule out the host, and perform a warm capture. Here's a guide for that: https://support.smartdeploy.com/kb/article/35-performing-a-warm-capture/ Link to comment Share on other sites More sharing options...
philduncan Posted June 11, 2019 Report Share Posted June 11, 2019 I might be late to the game but I ran into a similar issue. I am using my vCenter/vSphere environment to build my reference machine. I then copied that machine over to my workstation (where SmartDeploy is installed) to import as a reference machine. After some troubleshooting, I noticed that because I had downloaded and copied the files from my vSphere environment, my workstation was treating the files as potentially bad. I had to view the properties of each of the files I downloaded and "Unblock" my system from not trusting the file. Link to comment Share on other sites More sharing options...
william.pullins Posted September 11, 2019 Report Share Posted September 11, 2019 I am having the same issue on a windows 10 image. Link to comment Share on other sites More sharing options...
T0ky0banana Posted November 5, 2019 Report Share Posted November 5, 2019 Having the EXACT same issue! Tried SHUTDOWN /S /T 0 to no avail. No anti-virus software on this image. Completely blank slate image that was just created. And it won't let me import as a reference machine to get converted into a Smartdeploy image. Any answers???? @Chris Chandler @SmartDeploySupport Link to comment Share on other sites More sharing options...
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