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USB Boot disk and USB 3.0


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We are purchasing new laptops that have both usb2.0 and usb3.0 ports. We are able to image with no issues on the usb2.0 ports but when we use the 3.0 ports the custom answer file fails to run.

Imaging by manually entering the information still runs correctly. The combined package file that we use has been updated with the package files for this model of laptop and the usb stick has been created using

the new package file.

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Hello Cory,

The reason the answer file will not work is there is not USB 3.0 driver support in the boot environment and the answer file cannot be processed because the disk is not detected. To get pass this either use the USB 2.0 port for imaging purposes or add the USB 3.0 drivers to the Windows PE node of the Platform Pack.

To add the drivers to the Platform Pack you will need to obtain the driver from the manufacturers website. Once you have the extracted driver you can right click on the Windows PE node of the Platform Pack and select Add, browsing to the folder that has the drivers. After updating the Platform Pack recreate your media and you should be good to go.



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Since the usb 3 driver is included in the platform packs for the applicable models it seems logical that this should be added to the PE section also. Either that or give the ability in platform manager to copy and paste drivers into different sections rather then needing to go through a whole extract/import process when the drivers are already in the pack.

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