LDSSMI Posted December 28, 2020 Report Share Posted December 28, 2020 I'm just wondering how long it typically takes for a driver pack to be released for a new computer model. This is the first new computer model that we've purchased since we moved to SmartDeploy. Specifically, i'm looking for the HP ProBook 440 G8 driver pack. Thank you Link to comment Share on other sites More sharing options...
Jeff Harris Posted December 28, 2020 Report Share Posted December 28, 2020 We typically do not build Platform Packs for new models as they release, unless it happens to be a model/device that we use in house. We rely on customers to request new Platform Packs, and providing us with WMI information. If you need a Platform Pack for the 440 G8 to be created, please submit a Platform Pack request on our support portal: Submit a ticket : Support Center (smartdeploy.com) We officially state 5-10 business days from receiving the request before a pack is created, however depending on the current queue, it is much faster than that. Link to comment Share on other sites More sharing options...
LDSSMI Posted December 28, 2020 Author Report Share Posted December 28, 2020 Ah, I see. Thanks Jeff. When you say WMI information, you mean basically an export of the System Summary? Link to comment Share on other sites More sharing options...
Jeff Harris Posted December 28, 2020 Report Share Posted December 28, 2020 When you choose 'Platform Pack Request' on our form, instructions will appear for you to download a VBS script from us. This will gather the hardware information we need, saved as wmi.txt in the same folder that the script is run from. Link to comment Share on other sites More sharing options...
LDSSMI Posted December 28, 2020 Author Report Share Posted December 28, 2020 Thank you! Link to comment Share on other sites More sharing options...
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