Pete Schaub Posted April 2, 2020 Report Share Posted April 2, 2020 Hello new to the SmartDeploy system and I'm trying to do a very simple image pull / deployment to test it out with my desktop support staff. I was able to pull an image from a VM. I am trying to download a platform pack for the model of Dell PC's that we will be imaging in our test. When I click on the 'Download Platform Pack' task inside of the Reimage Devices Menu, I get an error: "This computer is currently offline. All cloud and download functionality will be disabled until the computer is connected to the internet." What am I missing? This computer is (obviously) on the internet. I am not blocking http or https traffic. Do I need a specific kind of license to utilize the platform pack feature? Link to comment Share on other sites More sharing options...
Jeff Harris Posted April 2, 2020 Report Share Posted April 2, 2020 I would first check that all traffic to *.smartdeploy.com is allowed, and that the traffic there is exempt from SSL Inspection. Link to comment Share on other sites More sharing options...
Pete Schaub Posted April 2, 2020 Author Report Share Posted April 2, 2020 5 minutes ago, Jeff Harris said: I would first check that all traffic to *.smartdeploy.com is allowed, and that the traffic there is exempt from SSL Inspection. Sounds good Jeff, thanks for the suggestion. I'll check that and post back with the results. Link to comment Share on other sites More sharing options...
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