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HP 2540p & HP 8400


Milan0
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Hi,

I have deployed my image VIA SmartDeploy around 60 times with no failures at all but I have come to deploy it to a HP EliteBook 2540p and HP EliteBook 8440p and both of these models bluescreen on shutdown or restart.

I have done some research on the error message and number that was given, which is 0x0000009F DRIVER_POWER_STATE_FAILURE, and Microsoft suggests that it is a failure with a driver.

Have you come across this before? I would rather not have to create the Platform Packs again from scratch so if anyone has a work around that would be very helpful.

Thanks,

Paul

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Hi Paul,

Sorry to hear that you are having troubles with these models. Are you using the Platform Pack from SmartDeploy.com? If not you can give those a download and see if it fixes up the problem.

If you are using the packs from the website could you please get me the following info?

  • What OS are you deploying?
  • Are you able to successfully deploy without the Platform Pack?

Also it would be great for our support team to have a look at a few logs. First we would need the Deploy.log from C:\Windows\Debug, you can get this by rebooting the machine to SmartPE, hitting Shift + F10 to open a command prompt and then copying it to a USB or network drive. The other log to look at would be the minidump file from the BSOD. You can find it in the C:\Windows\Minidump folder. If you could send both of those over to support@smartdeploy.com we will take a look at them.

Thanks,

Erik

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  • 4 months later...

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