sureshkachwa Posted June 8, 2021 Report Share Posted June 8, 2021 Create cloud mediaMedia.log fails with "An exception has occured, Media will close now close" Link to comment Share on other sites More sharing options...
Jeff Harris Posted June 8, 2021 Report Share Posted June 8, 2021 The error in the Media.log I see is; "Exception Message:Key not valid for use in specified state." This is due to a certificate issue on the SmartDeploy host. Please follow these steps to fix your issue and make sure that you are removing the certificates from Local Computer, not Current User. 1. Uninstall the SmartDeploy console for your new computer. 2. Go to settings and search for "Manage Computer Certificates" 3. Delete the SmartDeploy Console certificate from Local Computer - Personal - Certificates 4. Delete the SmartDeploy Console certificate from Local Computer - Trusted Root CA - Certificates 5. Reboot your computer 6. Make sure your antivirus software is disabled and reinstall the SmartDeploy console Then try re-creating your media. If you still have problems, please contact SmartDeploy Support directly. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now