Windows 10 1809 Image Capture failure

[leeharrison.nomical]

Hi guys,

 

I have reached out to support but thought I would reach out here also.

 

I have rolled several of our images up to 1809 and when I am trying to capture the image I am getting ‘Unable to mount the virtual volume error’. We have also upgraded our Smart Deploy client to 2.0.3025 to accommodate 1809.

ANy help is greatly appreciated.

Capture Logs as followed:-

19/12/2018 09:28:06 : 1  : Initialize,EnablePrivileges,WriteToLog : =============== SMARTDEPLOY 2.0.3025.9252 ===============
19/12/2018 09:28:06 : 1  : Initialize,EnablePrivileges,WriteToLog : EnablePrivileges returned: True
19/12/2018 09:28:06 : 1  : get_IsUEFIEnabled,IsUEFIEnabled,WriteToLog : IsUEFIEnabled returned: 0
19/12/2018 09:28:06 : 1  : ExecuteQuery,ExecuteQuery,WriteToLog : Query: SELECT Manufacturer FROM Win32_ComputerSystem
19/12/2018 09:28:06 : 1  : UpdateAndExecuteVoid2,CallSite.Target,WriteToLog : Query: SELECT Manufacturer FROM Win32_ComputerSystem returned 1 results.
19/12/2018 09:28:06 : 1  : ExecuteQuery,ExecuteQuery,WriteToLog : Query: SELECT Model FROM Win32_ComputerSystem
19/12/2018 09:28:06 : 1  : ExecuteQuery,CallSite.Target,WriteToLog : Query: SELECT Model FROM Win32_ComputerSystem returned 1 results.
19/12/2018 09:28:06 : 1  : ExecuteQuery,ExecuteQuery,WriteToLog : Query: SELECT Model FROM Win32_ComputerSystem WHERE Model LIKE '%Virtual%' OR Model LIKE '%VMware%'
19/12/2018 09:28:07 : 1  : ExecuteQuery,CallSite.Target,WriteToLog : Query: SELECT Model FROM Win32_ComputerSystem WHERE Model LIKE '%Virtual%' OR Model LIKE '%VMware%' returned 0 results.
19/12/2018 09:28:07 : 1  : ExecuteQuery,ExecuteQuery,WriteToLog : Query: SELECT * FROM Win32_ComputerSystem WHERE Manufacturer LIKE '%PRLS%' AND Model LIKE '%PRLS%'
19/12/2018 09:28:07 : 1  : ExecuteQuery,CallSite.Target,WriteToLog : Query: SELECT * FROM Win32_ComputerSystem WHERE Manufacturer LIKE '%PRLS%' AND Model LIKE '%PRLS%' returned 0 results.
19/12/2018 09:28:07 : 1  : ExecuteQuery,ExecuteQuery,WriteToLog : Query: SELECT * FROM Win32_ComputerSystem WHERE Manufacturer LIKE '%Xen%' AND Model LIKE '%HVM%'
19/12/2018 09:28:07 : 1  : ExecuteQuery,CallSite.Target,WriteToLog : Query: SELECT * FROM Win32_ComputerSystem WHERE Manufacturer LIKE '%Xen%' AND Model LIKE '%HVM%' returned 0 results.
19/12/2018 09:28:07 : 1  : .ctor,Initialize,WriteToLog : Host: Windows Server 2012 R2 Standard (64-bit) / 6.3 BIOS / Manufacturer: Dell Inc., Model: PowerEdge R430 / Physical Machine
19/12/2018 09:28:07 : 3  : .cctor,get_IsBootedFromRAMDisk,WriteToLog : IsBootedFromRAMDisk:''/False
19/12/2018 09:28:07 : 3  : StartSmartDeployConsoleService,StartProgram,WriteToLog : C:\Windows\System32\sc.exe, start SDEConsoleService, True, True
19/12/2018 09:28:07 : 3  : StartSmartDeployConsoleService,StartProgram,WriteToLog : C:\Windows\System32\sc.exe, start SDEConsoleService, True, True, returned: 0
19/12/2018 09:28:07 : 3  : ManageSmartDeployConsoleDirectory,FileOrFolderExists,WriteToLog : C:\SmartDeploy exists.
19/12/2018 09:28:07 : 1  : .ctor,.ctor,WriteToLog : Opening: ServiceSL Service
19/12/2018 09:28:07 : 1  : .ctor,StartProgram,WriteToLog : C:\Windows\System32\sc.exe, start SmartVDKSrv, False, True
19/12/2018 09:28:07 : 1  : .ctor,StartProgram,WriteToLog : C:\Windows\System32\sc.exe, start SmartVDKSrv, False, True, returned: 0
19/12/2018 09:28:07 : 1  : IsLicensed,FileOrFolderExists,WriteToLog : C:\Program Files (x86)\SmartDeploy\SmartDeploy Enterprise\SmartDeploy.lic exists.
19/12/2018 09:28:10 : 1  : #mLf,FileOrFolderExists,WriteToLog : C:\SmartDeploy\Reference Machines exists.
19/12/2018 09:28:10 : 1  : #mLf,OpenFileDialog,WriteToLog : False, Virtual Disk Files (*.hdd;*.vdi;*.vhd;*.vmdk;*.vhdx)|*.hdd;*.vdi;*.vhd;*.vmdk;*.vhdx||, Select a Virtual Disk, C:\SmartDeploy\Reference Machines, , True, False
19/12/2018 09:28:16 : 1  : <.ctor>b__2,ShowModal,WriteToLog : MessageBox : Capture Wizard : Scanning disks, please wait...
19/12/2018 09:28:16 : 1  : <.ctor>b__2,ShowModal,WriteToLog : MessageBox : Capture Wizard : Searching for operating systems, please wait...
19/12/2018 09:28:16 : 1  : LoadVHDVolumes,GetVirtualDisksAndVolumes,WriteToLog : Virtual disk file name: E:\SmartDeploy\Reference Machines\MACHINEID.vhdx
19/12/2018 09:28:16 : 1  : LoadVHDVolumes,GetVirtualDisksAndVolumes,WriteToLog : Querying volumes.
19/12/2018 09:28:16 : 1  : GetVirtualDisksAndVolumes,FileOrFolderExists,WriteToLog : E:\SmartDeploy\Reference Machines\MACHINEID.vhdx exists.
19/12/2018 09:28:16 : 1  : LoadVHDVolumes,GetVirtualDisksAndVolumes,WriteToLog : Adding virtual disk.
19/12/2018 09:28:16 : 1  : GetVirtualDisksAndVolumes,LogTypePropertyValues,WriteToLog : File:E:\SmartDeploy\Reference Machines\MACHINEID.vhdx FileSize:42786095104 ReadOnly:True GPT:False IsSnapshotDetected:False VirtualDisk:System.__ComObject VirtualDiskVolumes:System.__ComObject VirtualDiskVolumeModels:2 ExtentPaths:0 PrimaryCount:2 DeviceID: Index:0 Signature:2004106276 SignatureLong:2004106276 Size:42949672960 LastValidationErrorMessage: InSmartPE:False IsSkipped:False IsSkippedFromAnswerFile:False IsDebugSkipped:False HasErrors:False 
19/12/2018 09:28:17 : 1  : ProcessException,#PCg,WriteToLog : --------------- EXCEPTION ---------------
19/12/2018 09:28:17 : 1  : Mount,ProcessException,WriteToLog : Exception      Message:The system cannot find the file specified.      Inner Exception:null      Details:System.Exception: The system cannot find the file specified.     at Common.SmartDeploy.SL.Components.SmartVDK.Mount(Object volume)      StackTrace:   at Common.SmartDeploy.SL.Components.SmartVDK.Mount(Object volume)
19/12/2018 09:28:18 : 1  : ProcessException,#PCg,WriteToLog : --------------- EXCEPTION ---------------
19/12/2018 09:28:18 : 1  : Mount,ProcessException,WriteToLog : Exception      Message:The system cannot find the file specified.      Inner Exception:null      Details:System.Exception: The system cannot find the file specified.     at Common.SmartDeploy.SL.Components.SmartVDK.Mount(Object volume)      StackTrace:   at Common.SmartDeploy.SL.Components.SmartVDK.Mount(Object volume)
19/12/2018 09:28:18 : 1  : ProcessException,#PCg,WriteToLog : --------------- EXCEPTION ---------------
19/12/2018 09:28:18 : 1  : ProcessException,ProcessException,WriteToLog : Exception      Message:Unable to mount the virtual volume.      Inner Exception:null      Details:System.Exception: Unable to mount the virtual volume.     at Common.SmartDeploy.SL.Managers.ExceptionManager.RaiseException(SDEError sdeError)     at Common.SmartDeploy.SL.Managers.DiskManager.GetVirtualDisksAndVolumes(String virtualDiskFileName, IList`1& outCurrentVirtualDisks, ObservableCollection`1& outCurrentVirtualDiskVolumesToCapture, Boolean bypassCaching)      StackTrace:   at Common.SmartDeploy.SL.Managers.ExceptionManager.RaiseException(SDEError sdeError)     at Common.SmartDeploy.SL.Managers.DiskManager.GetVirtualDisksAndVolumes(String virtualDiskFileName, IList`1& outCurrentVirtualDisks, ObservableCollection`1& outCurrentVirtualDiskVolumesToCapture, Boolean bypassCaching)
19/12/2018 09:28:18 : 1  : <.ctor>b__4,ShowModal,WriteToLog : MessageBox : Capture Wizard : Unable to mount the virtual volume.
19/12/2018 09:30:14 : 1  : InvokeHandler,Button3_Click,WriteToLog : Capture Wizard, Unable to mount the virtual volume., OK
19/12/2018 09:30:15 : 1  : <.ctor>b__4,ShowModal,WriteToLog : MessageBox : Capture Wizard : Are you sure you want to cancel?
19/12/2018 09:30:16 : 1  : InvokeHandler,Button2_Click,WriteToLog : Capture Wizard, Are you sure you want to cancel?, Yes
19/12/2018 09:30:16 : 1  : MessageBoxConfirmCloseCallback,RevertToSelfEx,WriteToLog : RevertToSelfEx returned: 0
19/12/2018 09:30:16 : 1  : OnExit,Application_Exit,WriteToLog : Application_Exit

[leeharrison.nomical]

UPDATE :- The machines are now capturing after a reboot of the server where the Virtual Machine's sit.