JayM Posted June 7, 2018 Report Share Posted June 7, 2018 Hello Everybody... My first post. I've been having Sysprep fail in HP 705 desktops with 1803 SmartDeploy stick. However, It's been working well with 1703. I use the same flash drives to HP Probook 6560b, HP Elitedesk 800, HP Elitebook 650, HP 8470p, etc and has been successful. It came from a new Reference Machine too. Any thoughts? Thank you. Link to comment Share on other sites More sharing options...
Jeff Harris Posted June 7, 2018 Report Share Posted June 7, 2018 If you collect logs and contact support, they can help narrow down the issue. It could be related to the clipsvc service issue with Sysprep. This was addressed in v2.0.3005, but it was found that certain models required additional tweaking, which will be addressed in the soon to be released 2.0.3006 build. I would also recommend creating a new VM and installing Win 10 v1803 directly if your current Ref VM was in-place upgraded from 1709 to 1803. Link to comment Share on other sites More sharing options...
JayM Posted June 8, 2018 Author Report Share Posted June 8, 2018 Here's the Log from an HP Probook 650 G1 with the same error - "A fatal error occurred while trying to sysprep the machine." HPProB650g1.Logs.zip Link to comment Share on other sites More sharing options...
JayM Posted June 12, 2018 Author Report Share Posted June 12, 2018 Any update? Link to comment Share on other sites More sharing options...
JayM Posted June 20, 2018 Author Report Share Posted June 20, 2018 Quote Any resolution on this issue? I'm getting the same message with HP 705 G1 and G2, HP 650 G1 and HP 800 G3. Link to comment Share on other sites More sharing options...
Trevor Allemann Posted June 20, 2018 Report Share Posted June 20, 2018 I had the same problem after upgrading my reference machine from 1709 to 1803. Make sure when you shut down the reference machine that you use the shutdown /s /f then capture the image from it. If that does not work try using the command shutdown /s /t 0 which seems to have fixed the issue for me. Link to comment Share on other sites More sharing options...
JayM Posted June 20, 2018 Author Report Share Posted June 20, 2018 I've been using shutdown/s t 0 to shutdown... The thing is, the same imaging stick works with other HP models that we carry. I was ok with just using our April Image (1703), but when I tried it to our newest machine (HP 800 G3), I got the same message... and I have 20 of these to image. Link to comment Share on other sites More sharing options...
JayM Posted June 22, 2018 Author Report Share Posted June 22, 2018 I got my solution from Support (Glenn): "This particular Sysprep failure, pertaining to the clipsvc service in Windows 10 Version 1803, is a known issue. Go ahead and update to the latest beta version of SmartDeploy:https://www.smartdeploy.com/download/smartdeploy/beta" So far, I tried it and worked on HP 705 G1 and HP 800 G3. Thank you Link to comment Share on other sites More sharing options...
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