Hi NoIaITGuy
Yeah, this issue was resolved by following Devon's reply. Removing software installed on the image itself. Then using App packs and Answer File tasks instead.
https://support.smartdeploy.com/support/solutions/articles/48000960950-answer-file-tasks
https://support.smartdeploy.com/support/solutions/articles/48000960633-create-a-custom-application-pack-advanced-
If this doesn't work. Then submitting the deployment logs to support@smartdeploy.com to have the Smartdeploy Support team review, and hopefully find out if something else is going on.
Thank you,
Petar Nikolov
Smartdeploy Support