DeJeon Jones

Hello all, 

I am looking to delete a key from the registry using SmartDeploy. I tried giving SmartDeploy the command to do so but that failed and I have also created a .bat to push to the machine and run but I am having troubles with SmartDeploy running the script. 

I have used Scripts before with SD but for some reason I am having troubles. I am wondering if someone has done this and could give me an example. 

Hello All, 

I recently noticed that a lot of machine in our environment stopped checking into SmartDeploy. So I did some digging in the logs and noticed this error on a few machines

10/22/2021 02:58:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 02:59:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 02:59:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:00:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:00:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:01:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:01:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:02:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:02:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication
10/22/2021 03:03:35 PM : Info      Initializing Client Service.  | MoveNext
10/22/2021 03:03:35 PM : Error      Error getting client access token invalid_grant  | ProcessID4Authentication

There was also another error on a newly imaged machines stating

10/22/2021 10:26:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication
10/22/2021 10:27:28 AM : Info      Initializing Client Service.  | MoveNext
10/22/2021 10:27:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication
10/22/2021 10:28:28 AM : Info      Initializing Client Service.  | MoveNext
10/22/2021 10:28:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication
10/22/2021 10:29:28 AM : Info      Initializing Client Service.  | MoveNext
10/22/2021 10:29:28 AM : Error      Error getting client access token invalid_username_or_password  | ProcessID4Authentication

Does anyone know what could be causing this? I checked the account that I use for domain joins and network access and it seems to be working just fine. Could someone please give me some insight on this?

Hey guys I am having a hell of a time with our Dell Latitude 5480 model. This started after moving to update 3080 on SmartDeploy.

I don't really think that it has anything to do with that, but figured I would mention it. So after moving to 3080 I updated my windows image, downloaded the updated platform packs. and created some new offline media to use for deploying our image. All of our other machine models are doing fine, but the Dell 5480 does not seem to like it. So after deployment, when it gets to the logon screen it shows it does not have any Network, and when we try to sign into the local account it just does nothing then asks for the password again. When you try to input the password again it will just keep telling you that the password is incorrect. I can't figure out what is happening.

I have tried removing the newest platform pack that came out for the 5480's and tried the older one to see if that was the problem and that did not work, just gives the same issues.

I also tried doing it deployment with out any platform packs, but again no gain.

I tried rebuilding the image to see if that was the problem, and again that did not work.

No as I mentioned before with the same image my other model machines that I have are not having any troubles.... Please help.

Thanks! That's more or less what I thought, just wanted to clear it up with some Co-Workers.

Again thanks for the help!

Hey Guys, 

So I just have a simple question. I'm wonder how exactly does SmartDeploy keep track of licensed computers. Does it match a seat to a computers Serial number, or does it take a computers unique ID?

Here is an example that might help with my question. say if we have a computer that is currently has the SmartDeploy Software on it and the computer say is name "ITxxx" then the machine gets re imaged and the name changes to "SDxxx" Would SmartDeploy know its the same computer even after the name has changed?

Stupid Question I know... I'm sure I know the answer just want to verify. Thanks guys!

3 minutes ago, SmartDeploySupport said:

Oh, probably TPM related... it's asking for a StartupKey or Password because it can't use the TPM.  Can you verify the TPM is functional in tpm.msc?

Hmm, It stats that a compatible TPM cannot be found. I have verified that TPM 1.2 is Enabled in the bios, but it still does not see the TPM.

2 minutes ago, SmartDeploySupport said:

Looks like you're using Windows 10 1607?  Perhaps the command is different in that old version?...

manage-bde /on /?

Is the option -RecoveryPassword or -Password ?  In newer versions of Windows 10, it's -RecoveryPassword

Correct we are using Enterprise 1607. When I run that command it does give both -RecoveryPassword and -Password in the list

Hey guys so i'm having a bit of troubles getting BitLocker to enable on first login. I'm currently using this script which I found here on Smart Deploy "manage-bde.exe -on C : -RecoveryPassword -SkipHardwareTest" 

We have setup the group policy, and I have made sure that TPM is enabled in the machines BIOS, but it doesn't seem to want to enable BitLocker. 

When I take that script and try to run it manually to see if its running into any issues, and i do get something back, I have attached an image. 

So i'm wondering if there is something wrong with the cmd line. I'm wondering if there is different script I should use to get it to start the encryption and store the key to AD.

Thanks for the help guys!

Thats what I figured...

I do already have SmartDeploy installed on a local machine which is how i create the media now, so thats not to bad.

But I do have a question on that matter. Is there a way to have the 2nd computer see my computers here that are enrolled into SmartDeploy?

Hey Guys,

Another question for everyone. We ended up putting our SmartDeploy in a VM. Is it possible to create the offline media and have it write to a usb?

I tried making it so the VM see the usb thats plugged into my computer, but when trying to create the media it refuses to see the drive.

Is there a way around this?

You're awesome Jeff! I'll got ahead and give that a shot!

Hey guys,

So I am wondering if there is a way to have the Answer file grab the computers serial number, instead of the Asset tag.

We use dell computers, So i would need to be able to get the Service tag. 

Thanks for the help!

Thanks for the Information! I did know about this feature, was just wandering if i could install it manually elsewhere. This will have to work for now. Thanks again! 😀

Hey Guys,

I'm new to the SmartDeploy community, and i'm wondering if there is a way to choose the install locations of the SmartDeploy Client. 

Like installing any other program you are able to install it in a location of your choice.

Thanks for the help guys!