Trevor Allemann

I made sure the platform pack is updated. I sent an email with the log files.

Hello,

I am trying to image an HP ProOne 600 G1 with a Windows 10 1803 image but at the end of the imaging process I get the message "Unable to inject the necessary drivers". If I click OK and restart the machine it boots to the Windows setup like normal and after it finishes that it goes to the logon screen.

I get the same error whether I use the network deployment or offline deployment on a USB drive. I am using version 2.0.3020 and have not had this problem with any other PCs in the last few days.

I had the same problem after upgrading my reference machine from 1709 to 1803. Make sure when you shut down the reference machine that you use the shutdown /s /f then capture the image from it. If that does not work try using the command shutdown /s /t 0 which seems to have fixed the issue for me.

I ran both of those commands and they both completed successfully, then restarted the system. Everything seems to be working normally now.

Thanks for the help!

Hello, I'm having some trouble downloading platforms packs. I am trying to download a platform packs for an HP Elitebook 850 G3 and an HP Elitebook 850 G5. I can find them in the list of available platform packs and tell it to download but it just sits at 0% even when I let it run overnight. I tried to download a completely different platform pack in case it was just something with that series but that one also has the same problem.

I have not downloaded any platform packs since the Windows updates were installed earlier this month and I am using Smartdeploy version 2.0.3005.8566. The OS is Windows Server 2012 R2 which I have tried rebooting as well but that did not resolve the issue. I'm not sure if anyone else has had this same problem.

This is what I see when i go to the platform pack library:

Any help is greatly appreciated.