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Found 7 results

  1. Is the Dell Latitude 3189 platform pack missing? I only see the 2-in-1 version of the platform pack in Smartdeploy.
  2. Hi, Fresh install (not upgrade) of SDE 2.0.2090, downloading Platform Packs and this is what I see (I have tried the two VMWare PPKs at the bottom of the list of available ones): I see all sorts of odd combinations one I add the Dell laptops and desktops we use. We don't have any Latitude E4200 and I have never (interntionally) downloaded this PPK. Any suggestions? Thanks,
  3. Hi Support, SmartDeploy has announced that, from now on, the Platforms Packs will no longer be downloadable through the website as until now and they must be downloaded from inside the application. This "feature" effectively prevents those customers using older versions of the product from downloading new and updated Platform Packs, thus forcing us to upgrade to version 2.0 and completely redo our current platform in the next maintenance cycle, what will make us employ more time and efforts on it than usual. Furthermore, in my opinion making such announcement on a mid-August Friday at 18:01h is at least upsetting. I must say I'm very disappointed with this new policy. I expect you can provide us with a feasible workaround for this issue, so we can keep maintaining our current platform without having to completely rebuild it. Thanks in advance and best regards, -- Javier Llorente
  4. Hi, I'm trying to make my first image using smart deploy. At the final stage, in creating the media, I added a platform pack that I downloaded successfully for the built-in application of smart deploy as well as from the website directly , Both failed, I tried first with the built-in application of smart deploy and it said it was corrupted, although I could edit it with no problem. So I re-downloaded it from the website directly, browsed to the downloaded pack, same error. The wizard says it is corrupted. Basically I cannot add a platform pack in my image. Any idea? It is worth mentioning that I'm currently using the trial version. Sorry: the second screenshot is in french. Here is the translation: Arguments : Debugging resource strings are unavailable . Often the key and arguments provide sufficient information to diagnose the problem . Consult http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.41212.00&File=mscorlib.dll&Key=Format_invalidString On the web, it seems to be related to a silverlight issue. I have the latest version installed on the computer running smart deploy. Thank you
  5. Hello all - hoping someone can help. I have downloaded the driver packs for my machines, have deployed them but both machines (Dell 980 and Dell XPS 13-something) have almost no drivers installed (as if I just used a factory Windows disk). There's no c:\platform directory in C either. I left the platform packs in the same directory it suggested when I downloaded them, and I selected them as part of the wizard to create the boot media. I boot to usb, it installs Windows no problem, then just gets to the desktop and stops, no drivers. Any help, doesn't seem to be anyone else on the forum with this problem?
  6. Support, I'm a current customer with valid support and would like a platform pack for the Lenovo ThinkPad X1 Carbon (current revision). They've significantly changed hardware and the current platform pack on your site leaves quite a bit of work for the tech staff and I've not quite been able to get all the drivers to apply correctly upon my own attempts.
  7. For years, IT departments have been searching for a method to maintain a perfected Operating System image which can be quickly and easily deployed to the majority of the computer models supported throughout the organization. This 'golden image' should contain all the necessary OEM drivers for the hardware to work without any secondary steps to manipulate the device manager or otherwise update drivers after the initial image deployment. I have personally experienced high levels of frustration from hours of development time trying to design the correct scripts to conduct INF file injection PRE or even POST SYSPREP for an elusive 'golden image' because the payoff would be well worth it. Finally, there is a product on the market which achieves the perfect image end game. By leveraging the scripting and single-instance storage available in SmartDeploy Enterprise (SDE) I now have the 'golden image' at my proverbial deployment fingertips. In the past, my methods were tiresome. I would get a new model computer and visit the vendor site only to download, extract, and install each individual driver for the hardware components then move on to other add-ons. The alternative is to use the vendor baked-on image, but in IT circles that is blasphemy to most professionals due to the unnecessary add-ons, trial software, and general sluggishness of vendor supplied images. There are several advantages to adopting the SmartDeploy Enterprise software to serve as a new model for your Operating System image management. First, you are able to use the Platform Manager component within the SDE software to create single-instance storage files of all the drivers you need for a specific computer platform or model. These are known as Platform Packs. Secondly, Prowess the makers of SDE host a freely accessible database of Platform Packs that can be quickly queried to deliver a fully functional driver pack for each of your computer models. Each contains the collection of needed drivers and INF files needed for your model and conveniently organized by Windows version. The process is simple. Download the Platform Packs from the website for the supported models in your organization. When you open the pack with the SDE Platform Manager component you can quickly make additional customizations to the driver sets if desired. For example, I downloaded a pack for an Optiplex 745. Then opened it with Platform Manager. The drivers are organized logically by OS and then by hardware device as you can see. In this example, I needed to add an additional high-end audio driver for a specialized sound card that we use. To make the changes to a platform pack: I start by extracting the driver files for the manufacturer and model that I need to modify to a new folder on my computer. Then I delete the operating system that I just extracted and subsequent driver files (from the Platform Manager console). Next, I make audio driver file additions to my new local folder. Finally, I re-import the folder containing the updates into my modified platform pack file and re-save it. For exact steps on how to do this follow the Smart Deploy Enterprise User's Guide below. Add or remove drivers in a platform pack 1. Go to Start > All Programs > Prowess > SmartDeploy Enterprise > Platform Manager. 2. Click File, and then click Open. Browse to the platform pack (.ppk) that you want to modify, and then click Open. 3. Expand the tree to the manufacturer and model you want to modify. 4. Right-click the operating system you want to modify. Then click Extract. 5. Browse to an empty folder or create a new folder for the extracted drivers. Then click OK. The device drivers are extracted to the folder. Caution The next step deletes the entire operating system tree under the selected manufacturer and model. This includes all custom filters, tasks, and settings for the device drivers and supporting software. Make sure you are working from a copy of the original platform pack, and take a few minutes to note this information so that it can be easily re-entered when needed at the end of this section. 6. In the Platform Manager, right-click the operating system you just extracted, and then click Delete. Click OK. 7. Open Windows Explorer to the folder where the drivers were extracted. Do one of the following: To add drivers, add the desired files and/or folders. To remove drivers, delete the desired files and/or folders. 8. In the Platform Manager, expand the tree to the manufacturer and model you want to modify. 9. Right-click the computer model, then click Add. The Add new software dialog will appear. 10. In the Target operating system list, select the same operating system you just deleted. 11. Click Browse, and then select the platform folder that contains your device drivers. Click OK. 12. Browse the device driver tree and confirm your device drivers have been added. 13. Go through the device driver tree, and re-create the custom filters, tasks, and settings. 14. When you have finished your changes to the platform pack, click File, and then click Save. As I mentioned, this process is simple. You can even import one Platform Pack into another if you need a single pack to contain drivers across multiple chipsets if desired. Below are the instructions from the Smart Deploy Enterprise User's Guide. To combine platform packs into a single file: 1. Go to Start > All Programs > Prowess > SmartDeploy Enterprise > Platform Manager. 2. Click File, and then click New. Browse to where you want to save your combined platform pack. Type a name for the combined platform pack; for example, Default.ppk, and then click Save. An empty platform pack will be created. Note If the platform pack is named Default.ppk, and it is located in the same folder containing your images, it will automatically be processed by the Deploy Wizard at deployment time. 3. Click File, and then click Import. 4. Browse to the place where you downloaded the platform packs. Select a platform pack. Then click Open. For each platform pack you want to include in the file, repeat steps 3 and 4. When you are done importing platform packs, close the Platform Manager. Our 'golden image' attainment is closer than ever before. Next, we will choose to deploy our Operating System with the desired Platform Pack to our destination computer. I plan on discussing how easily image deployment occurs in V2V or P2V environments in my next post. Aaron Lines IT Consultant
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