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Stephen Clark

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Posts posted by Stephen Clark

  1. Hi all,

    When we are deploying our images across our WAN to multiple computers, it is taking around 6-8 hours per machine to apply the image. I realise this all down to bandwidth, image size (ours is 13GB), etc. but i was wondering if the following would work:

    We have local servers at each site, and we were wondering if it is possible to copy the image to these local servers and deploy the images that way - saving on bandwidth and allowing for machines to image quicker? 

    I realise this is a long shot, but has anyone else come across this?

    Hope you can help. 



  2. Hello,

    We are planning to deploy SmartDeploy to a number of machines where platform packs aren't available. This isn't an issue for us as Windows 10 Pro installs standard drivers onto the PC until we can pull them down through Windows Update. 

    When we deploy an image remotely to run an unattended installation, it won't proceed further until someone clicks "Yes" to proceed past the message about having no platform pack (message attached).

    Does anyone know if there is a way to automatically accept this option during an unattended deployment? We are a small charity and can't afford to pay for platform packs ?

  3. When I've re-imaged our Dell Latitude laptops, and we have group policy settings set to force CTRL ALT DEL to login, there is a different message:

    Press and hold the power button, then press the volume down button to unlock. (Or you can unlock by pressing Ctrl+Alt+Delete.)

    It's as if it thinks the laptop is a tablet. Not sure if this is a SmartDeploy Platform Pack issues, as a few forums are pointing this to HID Filter drivers and possible BIOS updates.

    Just thought iI'd put it out there in case others are having the same issue ;)

  4. On 16/11/2017 at 3:12 PM, jgrimm said:

    We're also getting the issue after updating our gold image to 1709. Calculator/Sticky Notes App are missing from new user profiles.

    Yeah, we've just come across this too. Just came to light after deploying to only a few machines for end user testing. All Win 10 Pro images are 1709, and I've seen lots of TechNet threads going around about it and looking to try out a few solutions. Bit of a headache!

  5. Hi, 

    When we are attempting to deploy an image from the Computer Management screen, on some machines the prompt does not appear at the remote computer. Are there any tools we can use to figure out why this is happening? Or is there a general fix for this?

    On the same machine, we have tried booting from USB but this doesn't appear to work either (flashing "_" cursor) when selecting to boot from USB media. 

    Can anyone shed any light on this?


  6. Hi all, 

    Hoping someone can help me out here. Whenever I deploy an image, it is applying the United States system locale, even though my template machine is set to United Kingdom.

    There isn't a system locale setting when creating the image, so I have tried to replace the regional settings in the .xml file from the following:

    <regional_settings skip="0">
          <time_zone>(GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London</time_zone>
          <input_locale>English (United Kingdom)</input_locale>

    to this:

        <time_zone>(GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London</time_zone>

    Has anyone come across this issue and managed to resolve it?

    My computer template is Windows 10 Pro.

    Please help.



  7. On 13/10/2017 at 6:32 PM, Jeff Harris said:

    Stephen; is it any platform packs in particular or any one that you try to download? We've seen this issue before and it's often related to something on a particular system, or related to an internet proxy or other content filtering on the network. 

    Please try installing SmartDeploy on a different system to rule out your workstation. (Remember that you may need to right-click the installer package, click Properties, and click Unblock before installing.) Alternatively, if you're on laptop and can enable a mobile hot spot on your phone you can eliminate your network as the culprit. 

    Thanks Jeff. I have managed to get them downloading now. It looks like it could've been a proxy issue. I am going to raise another post to see if anyone knows the URL's that need to be bypassed in our PAC file.


    Thanks again.


  8. Hi all,

    Very new to SmartDeploy and just going through the trial. So far I'm very impressed. So intuitive and easy to use. I'm trying to figure out how to make it so that when a machine is deployed, the machine name (network identification) will number the machines from 01 upwards. E.g. COMPUTER-01; COMPUTER-02, etc. 

    When creating the answer file, I add the hashtags at the end (COMPUTER-##), ut the numbers seem to be totally random, rather than sequential. 

    Hoping someone can help out with this. 

    Thank you. 


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