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Jeff Harris

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Everything posted by Jeff Harris

  1. This is probably a limitation of the method of installation, being silent command-line as system.
  2. Since it's installing in a pack, it's doing so as System and may not create shortcuts. Are you able to find the exe in the program files dir?
  3. When you create your SDClientSetup.msi package, make sure that you're using the non-FQDN hostname of your console host, and not an IP, or otherwise any other externally resolvable name/IP. The client needs to fail to reach your console host on the network, so that it switches to connect to our cloud broker service. Cloud clients should appear in the console 10 minutes after starting, however sometimes there can be delays upwards of about 25 minutes. Sometimes restarting the console host can force a 'nudge' of the agent that monitors your cloud clients table and get it to refresh faster. If you're still having trouble, reach out to support@ and we can look up your account and see what's happening.
  4. When you choose 'Platform Pack Request' on our form, instructions will appear for you to download a VBS script from us. This will gather the hardware information we need, saved as wmi.txt in the same folder that the script is run from.
  5. We typically do not build Platform Packs for new models as they release, unless it happens to be a model/device that we use in house. We rely on customers to request new Platform Packs, and providing us with WMI information. If you need a Platform Pack for the 440 G8 to be created, please submit a Platform Pack request on our support portal: Submit a ticket : Support Center (smartdeploy.com) We officially state 5-10 business days from receiving the request before a pack is created, however depending on the current queue, it is much faster than that.
  6. Copying form the other thread, you will want to get Win 10 v2004 installation media and install to a new virtual machine, add your software as needed and capture a new VM. Updating Reference Virtual Machines to new major Windows 10 versions often leads to problems in deployment, and/or performance afterwards.
  7. You will want to get Win 10 v2004 installation media and install to a new virtual machine, add your software as needed and capture a new VM. Updating Reference Virtual Machines to new major Windows 10 versions often leads to problems in deployment, and/or performance afterwards.
  8. If it's doing it after you log back in, I would guess that there were multiple deployments send to your clients. Each time you click through the steps to deploy an image or application, it creates a message for the client to do so. You can have multiple deploy messages queued and the client will continue to process them one after the other if there. You can email support@smartdeploy.com and we can confirm if this is what's happening.
  9. It will fit, being automatically split by SmartDeploy unless you have an individual file in your image that's over 4GB.
  10. If you're using NTFS booted media, SmartDeploy is going to boot into Legacy BIOS mode and configure the image as such, even if the system is actually set to UEFI Mode. This would explain why the deployment completes, restarts, and then can't find the disk to boot. You should be using the SmartDeploy Console to create your boot media in FAT32 mode, and deploy to your system set to UEFI, with Secure Boot enabled. The Media Wizard will split your image for you. If you're still having issues then you'll need to submit a support request.
  11. This isn't supported in SmartDeploy. Creating a virtual machine and using that for your image is going to give you a much "cleaner" hardware-independent image.
  12. Here's a link for an Application Pack that I made for another customer to install the Dell Command Update util. Reported back and said it works, so hopefully it does the trick for you as well! https://drive.google.com/file/d/1zXTNqB3DcYIMsKAxfLRmcmt64Qj52ka7/view?usp=sharing
  13. Correct; there is a specific bug in Windows/Sysprep following an in-place upgrade to v2004. You always want to create a new VM, installing the new version of Windows you want to deploy from ISO.
  14. The name is generated/specified during the deployment phase, before the restart occurs. It is set into the Answer File for Windows Sysprep that is created by the Deploy Wizard.
  15. Unfortunately, that is a current limitation of SmartDeploy; that you must be logged into the console host with local administrator rights, and only one instance of the console can be open at at a time. This is feedback that we've received from numerous customers, and it is on our roadmap. It does likely mean a substantial re-write of SmartDeploy, which I believe is underway. I don't have a timeline or expected ETA for this to share unfortunately.
  16. You can install VMware Tools to work on the VM, but you do want to uninstall them before you capture. The problem is that sometimes VMware tools leaves things behind, and the Capture Wizard thinks they're still installed. I can put the RegKeys that we check for at the bottom of this post, but my recommendation would be to just leave them off, and RDP into your VM and perform your configurations that way. RegKeys; Microsoft: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B0950C40-269A-11DD-BD0B-0800200C9A66}Microsoft: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E799CA03-7E46-4AE7-A7B6-E904CCFD1529}VMware: HKLM\SYSTEM\ControlSet001\Services\VMToolsVMware: HKLM\SYSTEM\ControlSet001\Services\VMwareToolsVMware: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FE2F6A2C-196E-4210-9C04-2B1BC21F07EF}VMware: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{96B74176-0BA4-4F5D-B3A5-466EAD9E73BD}Oracle: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Oracle VM VirtualBox Guest Additions
  17. Any common applications that will be going on the devices to deploy to would be worth installing on your Reference VM. You'll have fewer potential points of failure, and you'll reduce the deployment time.
  18. It's always been my recommendation to customize the Start Menu and Task bar layout, and leave those other apps hidden down in the app drawer rather than try to actually remove them. They're only going to be seen if someone scrolls down through the app drawer, which most people wont be doing. We have an article and video that explains how that's done, and it's far easier than trying to remove them and not break Windows sysprep. https://support.smartdeploy.com/support/solutions/articles/48000967003-customize-the-start-menu-and-taskbar
  19. Clients that check in with your console should receive a message to update themselves automatically if the console was updated. This process can break if the clients are connecting via VPN, or there is a problem uninstalling the current one. I'd first give one client a test by uninstalling/installing manually to see if there's any issues. Then on the next client, restart the client service, check the application log in Event Viewer for errors, and wait about 5-10 minutes to see if it updates itself. Following that, you'll want to reach out to Support to we can take a more in-depth look at what the client is doing.
  20. It is purposefully not set to be automatic, as we want to avoid any unintentional overwriting of files. I can share your post with our feedback team for evaluation.
  21. USB is probably the best way to go, if you're unboxing new laptops. Unless you have a WDS host that you can upload your SmartDeploy boot image to, and PXE boot your new systems. The 3rd method for deploying with SmartDeploy involves pushing the deployment from the console to clients, which would require you to unbox the new systems, step through OOBE, then install the client, and get them connected to your host. I would first configure my Answer File to use the BIOS Asset Tag field for the computer name, if I hadn't done that already. Then I'd unbox a few laptops at a time, boot into BIOS and set the name Windows needs to use, and then boot into SmartDeploy and let the unattended deployment do it's thing. While those work, I'd get to unboxing the next round. You can also configure your Answer File to shut down after the initial deployment. This will allow you to grind through the first stage a bit faster. Then, as you need to deliver laptops to any person, or lab, the next time you turn them on, they'll complete the sysprep portion of the deployment.
  22. If you're talking about clients on the same local network as your console host, then it should be within about 3-5 minutes after the service starts. (It is on a delayed start, so give it extra time if the client has just booted.) If it's not connecting, then check that the service started successfully, and look for errors in the Application log in Event Viewer. If you're talking about off-site clients and connecting through the cloud, you want to make sure that you used the non-fqdn name of your console host, and not an IP. Additionally, you want to make sure that your console hostname isn't externally accessible from the internet. Lastly, you may need to block access to your console host via VPN if you want to use the remote/cloud deployments. (You can create a CNAME alias for you to use as an administrator if you need to RDP to the host yourself.) This is because the clients need to fail to reach the console host to switch to the cloud. If they can reach the host, it can get stuck in a semi-functional state, and fail to appear in the console.
  23. I've seen instances where the prefix and serial number comes to 16 or more characters, which is rejected by Windows. When this happens, it will move to the next naming convention in line. Less frequently, the serial number field is blank.
  24. It looks like TeamViewer has some extra steps to jump through for what you're trying to do. This link below has instructions to visit; Design & Deploy page to set up your customization within the TeamViewer Management Console. You'll likely need to start there. https://community.teamviewer.com/t5/Knowledge-Base/Mass-deployment-improvements/ta-p/39639 Here's another link for the customized "Full Client" installation. https://community.teamviewer.com/t5/Knowledge-Base/Create-a-Custom-Full-Client/ta-p/73157 Lastly; I think you'll want to the using PsExec to test running this command line installation as System, as it will be installed by SmartDeploy. You will be able to test your install parameters and package a lot faster. Then once you get it, you can put it in an Application Pack. This process is detailed in this article: (At the bottom) https://support.smartdeploy.com/support/solutions/articles/48001062096-troubleshooting-application-pack-deployments
  25. I've also seen this error, related to the specific file I was trying to save in the Files folder of the Answer File. Confirm this by creating the pack first without any files, and save it. Then try adding the MSI and trying again.
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